Maria Kristel Runas Centino
Cauringan, Sison,Philippines / Region 1
Summary
Reliable operations and account coordination professional supporting branch teams through daily reporting, transaction reconciliation, and service follow-up. Manages Excel and SharePoint reporting, supervises tellers, and coordinates with branch leaders to keep records accurate and operations running smoothly.
Overview
19
19
years of professional experience
Work History
Territory Supervisor / Account Coordinator (Hybrid)
Customer Frontline Solutions, Inc.
Pasig City, Philippines
09.2018 - 09.2026
- Supervised tellers, guided performance, and ensured service quality standards were met.
- Monitors daily transactions and operational activities to promote customer satisfaction and accuracy.
- Coordinated with branch management to address operational issues and uphold compliance with procedures.
- Prepares and submits daily operational reports using SharePoint, dashboards, and Microsoft Excel.
- Performs transaction reconciliation and reviews transaction records to support accurate reporting and account monitoring.
- Facilitated recruitment and training of new staff, enhancing team effectiveness.
Branch Team Leader
CIS Bayad Center, Inc.
Pasig City
01.2018 - 08.2018
- Led daily branch operations and supported tellers in delivering accurate and efficient customer service.
- Monitored transactions, coordinated team activities, and resolved operational issues to enhance service delivery.
- Maintained workflow efficiency and ensured adherence to procedures for optimal branch operations.
- Transitioned to Customer Frontline Solutions, Inc. as Territory Supervisor.
Teller
Customer Frontline Solutions, Inc.
Pasig City
08.2017 - 12.2017
- Executed customer transactions with accuracy and efficiency to enhance service delivery.
- Resolved account and payment-related issues for customers, ensuring satisfaction and retention.
- Maintained transaction records and adhered to cash-handling procedures to ensure compliance and accuracy.
- Received promotion to Branch Team Leader for exemplary performance and leadership skills.
Clinic Cashier
Flawless Face and Body Clinic
Urdaneta City, Pangasinan
06.2016 - 07.2017
- Processed customer payments while ensuring accuracy of transaction records to support financial integrity.
- Assisted clients with billing and payment-related inquiries, resolving issues to enhance customer experience.
- Provided polite and efficient assistance to ensure customer satisfaction and foster positive relationships.
Technical Assistant / Assembly Line Machine Operator
Chipbond Technology Corporation
Hsinchu
07.2014 - 03.2016
- Supported technical and production activities in assembly-line environment, ensuring efficiency and quality.
- Coordinated team activities and managed production tasks to ensure smooth workflow and adherence to schedules.
- Operated and monitored equipment at chip rewinding station to maintain consistent output and product quality.
- Followed workplace safety procedures and production standards.
Cashier / Installment Clerk
Magic Appliance Center
Pozorrubio, Pangasinan
04.2011 - 06.2013
- Processed cashiering and installment payment transactions efficiently.
- Facilitated customer payment processing and addressed account inquiries promptly.
- Maintained accurate transaction records and ensured smooth daily store operations.
Cashier
CS/ Warehouse
Baguio City
01.2008 - 06.2008
Nursing Aide
Lyceum Hospital
Dagupan City, Pangasinan
06.2007 - 12.2007
Education
Bachelor of Science - Nursing
Pangasinan Colleges of Science and Technology
Urdaneta, Pangasinan01-2006
Skills
- Operations Management
- Account coordination
- Operational Compliance
- Cash Handling and Transaction Processing
- Microsoft Office Applications
- Customer service
- Problem resolution
- Administrative support
- Team leadership
- Time management
- Interpersonal skills
REFERENCES
Available upon request.
Timeline
Territory Supervisor / Account Coordinator (Hybrid)
Customer Frontline Solutions, Inc.
09.2018 - 09.2026
Branch Team Leader
CIS Bayad Center, Inc.
01.2018 - 08.2018
Teller
Customer Frontline Solutions, Inc.
08.2017 - 12.2017
Clinic Cashier
Flawless Face and Body Clinic
06.2016 - 07.2017
Technical Assistant / Assembly Line Machine Operator
Chipbond Technology Corporation
07.2014 - 03.2016
Cashier / Installment Clerk
Magic Appliance Center
04.2011 - 06.2013
Cashier
CS/ Warehouse
01.2008 - 06.2008
Nursing Aide
Lyceum Hospital
06.2007 - 12.2007
Bachelor of Science - Nursing
Pangasinan Colleges of Science and Technology