Summary

Overview

Work History

Education

Skills

Timeline

Maria Karren Elsinor Amaro

General Trias, Province Of Cavite

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Leader position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11

11

years of professional experience

Work History

Team Leader

Peak Outsourcing

07.2024 - Current

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Supervisor

Constellation Travels

07.2022 - 06.2024

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Customer Service Representative

American Express

07.2021 - 07.2022

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.

Leisure Travel Consultant

Cxloyalty

10.2017 - 06.2021

Organized group trips effectively by coordinating all logistics and managing special requests from participants.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Assisted clients with flight changes and cancellations to minimize travel disruptions.
Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Travel Consultant

EXL Philippines

06.2015 - 09.2017

Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
Applied fare rules equitably to effectively meet needs of diverse business clients.
Specialized in booki flights and hotels for client's travel.
Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
Saved clients on overall travel costs by finding most affordable ticket and lodging options.

Travel Agent

Teleperformance

01.2014 - 06.2015

Conducted thorough research on destinations, accommodations, and transportation options to provide accurate information to clients.
Enhanced customer satisfaction by providing personalized travel recommendations and itineraries.
Managed complex group bookings, coordinating logistics for smooth travel experiences for all participants.
Resolved customer complaints with professionalism and empathy, maintaining a positive reputation within the industry.
Arranged travel accommodations for groups, couples, executives, and special needs clients.

Education

High School Diploma -

Nabua National High School, Nabua, Province Of Camarines Sur, Philippines

04.2001 -

Skills

Teamwork and Collaboration

Timeline

Team Leader - Peak Outsourcing

07.2024 - Current

Supervisor - Constellation Travels

07.2022 - 06.2024

Customer Service Representative - American Express

07.2021 - 07.2022

Leisure Travel Consultant - Cxloyalty

10.2017 - 06.2021

Travel Consultant - EXL Philippines

06.2015 - 09.2017

Travel Agent - Teleperformance

01.2014 - 06.2015

Nabua National High School - High School Diploma,

04.2001 -