Maria Karren Elsinor Amaro
General Trias, Province Of Cavite
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Leader position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Team Leader
Peak Outsourcing
07.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Supervisor
Constellation Travels
07.2022 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Customer Service Representative
American Express
07.2021 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Leisure Travel Consultant
Cxloyalty
10.2017 - 06.2021
- Organized group trips effectively by coordinating all logistics and managing special requests from participants.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Travel Consultant
EXL Philippines
06.2015 - 09.2017
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Specialized in booki flights and hotels for client's travel.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
Travel Agent
Teleperformance
01.2014 - 06.2015
- Conducted thorough research on destinations, accommodations, and transportation options to provide accurate information to clients.
- Enhanced customer satisfaction by providing personalized travel recommendations and itineraries.
- Managed complex group bookings, coordinating logistics for smooth travel experiences for all participants.
- Resolved customer complaints with professionalism and empathy, maintaining a positive reputation within the industry.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Education
High School Diploma -
04.2001 -
Skills
Teamwork and Collaboration
Team motivation
Quality Improvement
People Management
Performance Improvement
Exceptional customer service
Strong Communication Skills
Sales and Upselling
Corporate travel policies expertise
Hotel Accommodations
Call Center Operations
Performance Management
Timeline
Team Leader - Peak Outsourcing
07.2024 - Current
Supervisor - Constellation Travels
07.2022 - 06.2024
Customer Service Representative - American Express
07.2021 - 07.2022
Leisure Travel Consultant - Cxloyalty
10.2017 - 06.2021
Travel Consultant - EXL Philippines
06.2015 - 09.2017
Travel Agent - Teleperformance
01.2014 - 06.2015
Nabua National High School - High School Diploma,
04.2001 -