Maria Jesusa Sanico
Executive/General Virtual Assistant
Pasig, Metro Manila
Summary
Adept at transforming challenges into solutions, my tenure at MyOutDesk showcased my exceptional organizational skills and CRM management expertise. By spearheading email marketing projects and streamlining order processes, I significantly enhanced operational efficiency. My analytical abilities and attention to detail have consistently improved project outcomes and client satisfaction, underpinning my results-driven approach.
Overview
7
7
years of professional experience
Work History
Executive/General Virtual Assistant
MyOutDesk
05.2024 - Current
- Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Managed multiple email marketing projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Assisted in event planning from concept development through execution ensuring successful outcomes aligning with client expectations.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Quality Analyst/Project Manager
LizardBear Tasking Inc. (TaskUs)
11.2020 - 01.2024
- Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results.
- Strengthened internal communication channels through regular meetings with stakeholders across departments, facilitating seamless information exchange related to quality assurance efforts.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
Ecommerce Specialist/Administrative Assistant
Alorica Teleservices Inc.
09.2017 - 11.2020
- Developed strong client relationships through consistent communication and attentive service.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
Education
No Degree - Accountancy
ABE International Business College
Cainta, Province Of Rizal, Philippines 05.2001 -
High School Diploma -
Sta.Elena High School
Marikina City, Metro Manila, Philippines 05.2001 -
Skills
Customer Service
Timeline
Executive/General Virtual Assistant
MyOutDesk
05.2024 - Current
Quality Analyst/Project Manager
LizardBear Tasking Inc. (TaskUs)
11.2020 - 01.2024
Ecommerce Specialist/Administrative Assistant
Alorica Teleservices Inc.
09.2017 - 11.2020
No Degree - Accountancy
ABE International Business College
05.2001 -
High School Diploma -
Sta.Elena High School
05.2001 -
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