Maria Jesusa Sanico
Quality Analyst
Marikina City, Metro Manila,00
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Quality Analyst
LIZARDBEAR TASKING INC.(TaskUs)
11.2020 - 01.2024
- Moderated Content/AI
- Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results.
- Provided product support to content moderators.
- Championed a proactive approach to problem-solving within the team, fostering an environment of collaboration and innovation.
- Strengthened internal communication channels through regular meetings with stakeholders across departments, facilitating seamless information exchange related to quality assurance efforts.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
Customer Service Representative/Quality Coach
ALORICA TELESERVICES INC.
09.2017 - 11.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Brand Ambassador
DEMO POWER PHILIPPINES INC.
01.2017 - 06.2017
- Promoted products like Nestle, Monde and such to supermarkets
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
Service crew/Cashier
GOLDEN ARCHES DEV'T CORPORATION (Mcdonalds)
10.2012 - 10.2013
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Operated point-of-sale system efficiently, effectively managing transaction records for accurate financial reporting purposes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
Education
Bachelor of Science - Accountancy
ABE International Business College
Cainta, Rizal 05.2012 - 04.2013
Skills
Correction action planning
undefinedProfessional References
- Vi-an Alviso, Quality Supervisor - TaskUs, 09564426075
- Ferdinand Manalac, Learning Experience Leader- TaskUs, 09959447696
- Irish Katrin Herrera, Compliance Auditor - Alorica Teleservices Inc, 09084402200
Timeline
Quality Analyst
LIZARDBEAR TASKING INC.(TaskUs)
11.2020 - 01.2024
Customer Service Representative/Quality Coach
ALORICA TELESERVICES INC.
09.2017 - 11.2020
Brand Ambassador
DEMO POWER PHILIPPINES INC.
01.2017 - 06.2017
Service crew/Cashier
GOLDEN ARCHES DEV'T CORPORATION (Mcdonalds)
10.2012 - 10.2013
Bachelor of Science - Accountancy
ABE International Business College
05.2012 - 04.2013
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