Maria Jessica Nichole P. Villanueva
Administrative Aide / Receptionist
Puerto Princesa City, Palawan
Summary
Organized and dedicated Administrative Aide and Receptionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments, seeking to obtain a responsible position in this company where one will find a platform to utilize acquired knowledge and skills.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Administrative Aide
Incident Management Team - City Health Office, Government of Puerto Princesa City
Puerto Princesa City, Palawan
08.2021 - Current
- As a Resources Unit Leader (RESL) at the Incident Management Team under the City Health Office; establishes all incident check-in activities including preparing and processing resource status information.
- Maintaining a master list of resources assigned to the incident and their assignment at the incident.
- Supervises the Status/Check-in Recorder (SCKN) and reports to the Planning Section Chief (PSC). Works in the Planning functional area.
- Compares resource needs with a list of resources available for assignment and follows the ordering process to submit completed resource requests, as necessary.
- Coordinates with other units at the Incident Management Team to maintain the status of available, assigned and out of-service resources.
- Coordinates with the Demobilization Unit to track demobilizing resources.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Executed record filing system to improve document organization and management.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Tour Coordinator / Front Office Agent
Forest Canopy Tours / Lotus Garden
Puerto Princesa City, Palawan
03.2014 - 12.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations / tour packages for groups, couples, executives, and clients special needs.
- Updated and maintained customer databases to increase customer retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Guest Service Associate
Sunlight Guest Hotel
Puerto Princesa City, Palawan
12.2011 - 11.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Used hotel system software to check daily record sheets, guest accounts and available vouchers.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
- Answered hotel phones with professionalism and directed calls appropriately.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Banquet Waitress
Asturias Hotel Palawan
Puerto Princesa City, Palawan, Philippines
12.2010 - 12.2011
- Arranged linens and table settings according to seating plan and event theme.
- Cleared dishes and glassware quickly following each course.
- Bussed and reset tables to keep dining room and work areas clean.
- Prepare dining table set-up for diversity of event types, following strict service standards.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Returned reusable goods and serving equipment for inventory and restock.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Maintained flexible work schedule to meet event needs.
Education
Elementary -
Puerto Princesa Pilot Elementary School
Puerto Princesa City, Palawan, Philippines 06.1997 - 03.2003
High School -
Palawan National School
Puerto Princesa City, Palawan, Philippines 06.2003 - 04.2007
2nd Year College - Undergraduate - Tourism
Palawan State University
Puerto Princesa City, Palawan, Philippines 06.2007 - 03.2009
Vocational Course - Caregiver
Nightingale Caregiver & Advance Technology School
Dasmariñas, Cavite, Philippines 05.2009 - 03.2010
Skills
Communication
Time Management
Email Management
Organization
Writing and typing
Recordkeeping
Social Media Management
Basic IT knowledge
Detail-orientation
Reliability
Self-motivation and concentration
Creativity
Process optimization
Customer and client relations
Project Management
Performance improvement
Multitasking
Professionalism
Certification
Civil Service Commission Passer (Sub-Professional Level)
Trainings and Seminars
- August 7, 2022 to August 8, 2022 - Basic Life Support Training - Department of Health / City Health Office, Puerto Princesa City, Palawan, Philippines
- February 2, 2022 to February 4, 2022 - Data Management and Analysis Training and Workshop II - DOH Bureau of Local Health System Development, Puerto Princesa City, Palawan, Philippines
- November 14, 2012 - Basic First Aid, Vital Signs Taking & Fire Safety Lecture - Sunlight Guest Hotel, Inc., Puerto Princesa City, Palawan, Philippines
- September 18 to 19, 2012 - Anticipating Costumer Needs and Handling Costumer Complaints - Sunlight Guest Hotel, Inc., Puerto Princesa City, Palawan, Philippines
- September 8, 2012 - Basic First Aid & Fire Safety Lecture - Sunlight Guest Hotel, Inc., Puerto Princesa City, Palawan, Philippines
- July 20, 2012 - Wine Service Training - Sunlight Guest Hotel Inc., Puerto Princesa City, Palawan, Philippines
- July 15, 2012 - Food and Beverage Service Training - Sunlight Guest Hotel, Inc., Puerto Princesa City, Palawan, Philippines
- December 14; 18 to 19, 2009 - Basic Life Support (CPR Training for Healthcare Providers), 16 Hours Training - Dasmarinas, Cavite, Philippines
- December 14 to 17; 19, 2009 - First Aid Training (Standard), 32 Hours Training - Dasmarinas, Cavite, Philippines
Accomplishments
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Timeline
Civil Service Commission Passer (Sub-Professional Level)
08-2022
Administrative Aide
Incident Management Team - City Health Office, Government of Puerto Princesa City
08.2021 - Current
Tour Coordinator / Front Office Agent
Forest Canopy Tours / Lotus Garden
03.2014 - 12.2014
Guest Service Associate
Sunlight Guest Hotel
12.2011 - 11.2013
Banquet Waitress
Asturias Hotel Palawan
12.2010 - 12.2011
Vocational Course - Caregiver
Nightingale Caregiver & Advance Technology School
05.2009 - 03.2010
2nd Year College - Undergraduate - Tourism
Palawan State University
06.2007 - 03.2009
High School -
Palawan National School
06.2003 - 04.2007
Elementary -
Puerto Princesa Pilot Elementary School
06.1997 - 03.2003