Maria Jenny Rose Cablara
Quezin City, Metro Manila
Summary
I am a highly-motivated employee with desire to take on new challenges. I am confident with my customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I always bring strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Tier II
Supportninja Inc.
Quezon City, Metro Manila
12.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services through email, phone, chat and SMS.
- Assisted customers with product selection, ordering online, tracking orders, refunds, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Healthcare Advocate
Optum Global Solutions
Quezon City, Metro Manila
10.2020 - 09.2022
- Coordinated with physicians, nurses, and other members of the healthcare team to ensure best outcomes for patients.
- Assisted patients in navigating their insurance coverage options and understanding their benefits.
- Facilitated communication between patients and providers regarding treatment options or concerns.
- Maintained accurate records of all members interactions, progress reports, and medical documents.
- After few months of taking outbound call, I was promoted as an email and chat support with the same duties.
Customer Service Representative
Results CX
Pasig City, Metro Manila
01.2019 - 09.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Batasan Hills National High School
Quezon City, Metro Manila, Philippines04-2015
Some College (No Degree) - Bachelor of Science Major in Psychology
Colegio De San Lorenzo
Quezon City, Metro Manila, PhilippinesSkills
- Inventory Assistance
- Online Chat And Email
- Customer Correspondence
- Product Recommendation
- Skilled Multi-Tasker
- Adaptive Team Player
- Excellent Written And Oral Communication
- Inbound And Outbound Calling
- Time Tracking
- Ms Office Applications
- Researching
- Empathetic And Genuine
- Product Knowledge
- High-Energy Attitude
Languages
English
First Language
English
Advanced (C1)
C1
Affiliations
I'm passionate about the arts and enjoy painting, writing, and composing music. These creative pursuits not only bring me joy but also help me foster innovation, improve problem-solving skills, and approach challenges dynamically, both in my personal and professional life.
Tool Proficiency
- Microsoft Office (Word, Excel, and Powerpoint)
- Google Calendar
- Gladly and Live Agent (just like Zendesk)
- Slack, Skype, Zoom and Teams
- Five9
- Chat GPT or CoPilot
- Canva, Lightroom, and Photoshop
- Time Doctor
- A2000
- Dropbox, Google drive, One Drive and Sharepoint
Timeline
Customer Service Representative Tier II
Supportninja Inc.
12.2022 - Current
Healthcare Advocate
Optum Global Solutions
10.2020 - 09.2022
Customer Service Representative
Results CX
01.2019 - 09.2019
High School Diploma -
Batasan Hills National High School
Some College (No Degree) - Bachelor of Science Major in Psychology
Colegio De San Lorenzo
Similar Profiles
APRIL STA. ANAAPRIL STA. ANA
LEAD RESEARCH ANALYST L2 (GRIN Account) at SUPPORTNINJA INC.LEAD RESEARCH ANALYST L2 (GRIN Account) at SUPPORTNINJA INC.
JOYCE ANN BALUYUTJOYCE ANN BALUYUT
Data Entry Specialist at SupportNinja Inc.Data Entry Specialist at SupportNinja Inc.
Regina Van DusenRegina Van Dusen
Customer Service Representative at SupportNinjaCustomer Service Representative at SupportNinja