Maria Jarah Monterola
Customer Service Representative
Mandaue City, Province Of Cebu
Summary
Dedicated customer service representative with expertise in complaint handling, active listening, and technical support. Proven ability to manage high-stress situations while enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Foundever Group S.A.
06.2025 - 06.2026
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided accurate product information and troubleshooting support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to team meetings by sharing insights on common customer concerns and potential solutions.
Customer Service Sales Representative
EPerformax Contact Center And BPO
04.2025 - 06.2025
- Assisted customers with inquiries, providing accurate product information and solutions.
- Handled customer complaints with professionalism, fostering positive relationships.
- Collaborated with team members to enhance service quality.
- Developed a comprehensive knowledge of product to better assist customers with informed recommendations.
- Implemented upselling techniques to increase average transaction value.
Service Crew Member
Topserve Service Solutions Inc.
11.2024 - 02.2025
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities during high-pressure situations.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns.
Education
Bachelor of Secondary Education (Social Studies) -
Visayas State University
Baybay, Province Of Leyte, Philippines 04.2001 -
Skills
Customer service
Active listening
Critical thinking
Data entry
Complaint handling
Call center operations
Documentation
Microsoft PowerPoint
Technical support
Accomplishments
Student Assistant at Visayas State University (Paper/ Document Sorting)
Timeline
Customer Service Representative
Foundever Group S.A.
06.2025 - 06.2026
Customer Service Sales Representative
EPerformax Contact Center And BPO
04.2025 - 06.2025
Service Crew Member
Topserve Service Solutions Inc.
11.2024 - 02.2025
Bachelor of Secondary Education (Social Studies) -
Visayas State University
04.2001 -
Singing, Reading Books, Journaling, Cooking, Playing Guitar, Working Out
I love to both create and absorb; I spend my time singing, playing guitar, and cooking, while fueling my mind with great books, podcasts, and thoughtful journaling.