Maria Isabel Charisma Trovela

• Vice President of Operations (2021 – 2025)

Led business operations in the Philippines, overseeing multiple departments, ensuring profitability, and driving continuous improvement initiatives. Managed client engagement, training plans, and cost-effective process optimization.

• Senior Director of Operations (2018 – 2021)

Directed outsourcing contracts, developed corporate strategies, ensured compliance with data privacy policies, and led multiple clients and delivery teams.

• Director of Operations (2015 – 2018)

Established performance targets, collaborated with senior leadership, managed daily operations, and drove strategic improvements for operational efficiency.

• Senior Operations Manager (2014 – 2015)

Provided leadership strategies, facilitated communication, managed client onboarding, and mentored managers to improve operational performance.

• Operations Manager (2011 – 2014)

Managed team performance, set policies, handled budgets, and addressed operational risks. Led talent development, training, and quality initiatives to optimize service delivery.

• Program Manager (2010 – 2011)

Assessed training needs, mentored team leaders, reviewed performance, and implemented policies to ensure smooth program operations.

• The role manages operational concerns in the business unit, including profit and loss, office administration, safety, customer care, staff development, and quality assurance
• They plan, organize, coordinate, and control activities, maintain safety, and promote the company
• They oversee staff, prepare reports, mentor, and support training
• Industry: Wellness

• Site Support Officer (2006 – 2009)

Led site-wide administration, overseeing employee welfare, event planning, and operational projects. Managed financial and performance reporting while coordinating with leadership teams.

• Quality Assurance Officer In Charge (2004 – 2006)

Supervised Quality Assurance Associates, ensured compliance with client guidelines, conducted evaluations, and participated in management meetings to drive performance improvements.

• Quality Assurance Associate (2004)

Maintained quality standards, conducted new hire orientations, and provided performance feedback to enhance customer interactions.

• Customer Service Associate (2003 – 2004)

Handled inbound and outbound sales, demonstrated strong communication and selling skills, and consistently met performance targets.