MARIA ISABEL SOQUES
Marikina City
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Teleperformance
10.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Inspiro
04.2023 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Clerk
G.C.A.G Trading
03.2008 - 06.2008
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
Domestic Helper
Sheeba international Manpower Services Coro.
12.2023 - 07.2024
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
Cashier
Excellent Mart Pharmacy and Convenient Store
07.2004 - 11.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Quality Assurance
Nanox Philippines Incorporation
03.2002 - 05.2004
- Performed quality assurance procedures while analyzing projects, resets and backroom processes.
- Participated in quality assurance initiatives that led to improvements in overall patient outcomes.
- Defined testing and acceptance strategies and determined quality assurance benchmarks.
- Developed and implemented comprehensive quality assurance program, significantly reducing defect rates.
Education
Vocational - Industrial Electronics
Mary Help Christian School Technology Center for Women
Mabalacat, Pampanga03.2002
Secondary -
Saint Mark International Academy
03.2000
Primary -
San Isidro Elementary School
03.1993
Skills
- Time management
- Multitasking skills
- Customer service
Personal Information
- Age: 43
- Height: 5'3"
- Weight: 110 lbs
- Date of Birth: 05/01/81
- Religion: Catholic
Timeline
Customer Service Representative
Teleperformance
10.2024 - 01.2025
Domestic Helper
Sheeba international Manpower Services Coro.
12.2023 - 07.2024
Customer Service Representative
Inspiro
04.2023 - 05.2023
Sales Clerk
G.C.A.G Trading
03.2008 - 06.2008
Cashier
Excellent Mart Pharmacy and Convenient Store
07.2004 - 11.2005
Quality Assurance
Nanox Philippines Incorporation
03.2002 - 05.2004
Vocational - Industrial Electronics
Mary Help Christian School Technology Center for Women
Secondary -
Saint Mark International Academy
Primary -
San Isidro Elementary School
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