Maria Isabel Fontanilla
Lingayen
Summary
I should be hired for this role because of my relevant skills, experience, and passion for the industry. I’ve researched the company and can add value to its growth. My positive attitude, work ethics, and long-term goals align with the job requirements, making me a committed and valuable asset to the company. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
COOK
MAMABEL’S CATERING SERVICES
04.2015 - Current
- Plan, organize, direct, control and evaluate the operations of a restaurant, bar, cafeteria or other food or beverage service
- Determine type of services to be offered and implement operational procedures
- Recruit staff and oversee staff training
- Set staff work schedules and monitor staff performance
- Control inventory, monitor revenues and modify procedures and prices
- Resolve customer complaints and ensure health and safety regulations are followed
- Negotiate arrangements with suppliers for food and other supplies
- Negotiate arrangements with clients for catering or use of facilities for banquets or receptions.
TECHNICAL SUPPORT REPRESENTATIVE
STREAM
07.2012 - 03.2014
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- May supervise other technical support workers in this group.
TECHNICAL SUPPORT REPRESENTATIVE
TELETECH
11.2010 - 05.2011
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software.
CUSTOMER SERVICE REPRESENTATIVE
NCO
04.2010 - 10.2010
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment’s goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications
- Respond to enquiries and emergencies
- Investigate complaints and update accounts
- Explain the type and cost of services offered
- Update accounts, initiate billing and process claim payments, and receive payment for services
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Education
HIGH SCHOOL -
PANGASINAN NATIONAL HIGH SCHOOL
06.1988 - 04.1992
ELEMENTARY - undefined
PADILLA CENTRAL SCHOOL
LINGAYEN PANGASINAN, Philippines 06.1982 - 06.1987
Skills
Detailed-oriented line cook with 8 years of experience working in my own fast-casual catering servicesundefined
Timeline
COOK
MAMABEL’S CATERING SERVICES
04.2015 - Current
TECHNICAL SUPPORT REPRESENTATIVE
STREAM
07.2012 - 03.2014
TECHNICAL SUPPORT REPRESENTATIVE
TELETECH
11.2010 - 05.2011
CUSTOMER SERVICE REPRESENTATIVE
NCO
04.2010 - 10.2010
HIGH SCHOOL -
PANGASINAN NATIONAL HIGH SCHOOL
06.1988 - 04.1992
ELEMENTARY - undefined
PADILLA CENTRAL SCHOOL
06.1982 - 06.1987
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