Mariah Pilar San Juan
General Trias Cavite
Summary
Dedicated and Goal-Centric professional with 5+ years of experience in Customer Service and Educational Setting: Proven success in delivering excellent service and demonstrates multitasking abilities that can be essential to business needs; with comprehensive knowledge of Microsoft Suites, CRM such as ZenDesk and Cisco, Microsoft Dynamics, and Spreadsheet; providing an effective execution and resolution to customer's inquiries and requests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate II Customer Support
Ingram Micro Philippines
07.2020 - 09.2023
- Answered constant flow of 150-200 customer calls with minimal wait times of 15 seconds AHT with 97% feedback rating in daily reports.
- Enhanced customer satisfaction by promptly addressing and resolving 100-150 Intransit email inquiries and concerns within 2hrs SLA.
- Issued credits for claims, returns, shipping fees and damaged merchandise within 24 hrs SLA.
- Achieved 98% service ratings for consistently meeting and exceeding performance targets in all trainings, certifications, and quality assurance evaluations.
- Reduced response time of Mobility account from 48 hrs SLA to 8 hrs by streamlining company processes with the implementation of Microsoft Macros in 5000 serial numbers and saved 3 headcounts daily.
Professional Teacher
Asia Pacific College & Northern Rizal Yorklin School
04.2018 - 03.2020
- Developed communication skills by implementing English Only Policy (EOP) to grades 11 and 12 students in teaching Arts and Science subjects.
- Established a strong resilience, time management, and multitasking skills by creating 5 different lesson plans for grades 5-10 students daily.
- Improved administration skills through working and meetings with staff members, teachers. students, and parents every quarter
Education
Bachelor of Science - Secondary Education Major in Social Studies
Pamantasan Ng Lungsod Ng Maynila
Intramuros Manila, Philippines04.2017
Skills
- Problem-Solving Ability
- Order Processing
- Phone Etiquette
- Customer Service
- Professional Development
- Organizational Skills
- Ability to Be Flexible
- Learning Aptitude
- Multitasking
- Results Focused
Certification
- Licensed Teacher - Professional Regulation Commission (PRC), Registration No.1583147 | Registration date: 12/14/2017 | Valid until: 07/18/2026
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureCareer advancementHealthcare benefitsWork from home optionPaid time offTimeline
Associate II Customer Support
Ingram Micro Philippines
07.2020 - 09.2023
Professional Teacher
Asia Pacific College & Northern Rizal Yorklin School
04.2018 - 03.2020
Bachelor of Science - Secondary Education Major in Social Studies
Pamantasan Ng Lungsod Ng Maynila
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