Mariah Nicole Uy. Dela Cruz
Taguig City
Summary
To competently practice and enhance my skills and capabilities in the field of BPO Industry.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Carelon Global Solutions
10.2023 - 07.2024
Customer Service Representative
Accenture Phil.
11.2022 - 05.2023
Customer Service Representative
Teleperformance Phil.
02.2022 - 10.2022
Service Crew
McDonald’s SM Bicutan
01.2018 - 01.2018
Education
Bachelor of Science in Business Administration - Major in Marketing Management -
The Fisher Valley College
07.2022
Secondary Level -
Bicutan Parochial School
03.2015
Elementary Level -
Ciriaco P. Tinga Elementary School
03.2011
Skills
- Basic knowledge in Microsoft Office (Word, Excel, Powerpoint)
- Internet savvy
- Good oral, written, and interpersonal communication skills
- Able to work independently or in a team
- Trained in Amadeus
- Trained in One point
- Customer Service
- Complaint Handling
- Problem Resolution
- First Call resolution
- Work Prioritization
Certification
I hereby certify that the information is true and correct to the best of my knowledge and beliefs.
Civilstatus
Single
Personal Information
- Age: 25 years old
- Height: 5'1
- Date of Birth: 11/06/98
- Gender: Female
- Nationality: Filipino
- Religion: Roman Catholic
Languagespoken
Filipino and English
References
- Sancho S. Labong, Librarian II, Court of Appeals, 09278508113
- Shella Grace B. Janolino, Accounting Associate, Ingram Micro Philippines, 09973996200
Timeline
Customer Care Representative
Carelon Global Solutions
10.2023 - 07.2024
Customer Service Representative
Accenture Phil.
11.2022 - 05.2023
Customer Service Representative
Teleperformance Phil.
02.2022 - 10.2022
Service Crew
McDonald’s SM Bicutan
01.2018 - 01.2018
Bachelor of Science in Business Administration - Major in Marketing Management -
The Fisher Valley College
Secondary Level -
Bicutan Parochial School
Elementary Level -
Ciriaco P. Tinga Elementary School