Maria Herliza Robles Okol
Taguig city,Philippines
Summary
Customer-focused Resident Coordinator with expertise in relationship management and complaint resolution. Drives customer satisfaction through efficient issue resolution and proactive account management. Strengthens client retention by fostering trust and maintaining open communication. Committed to delivering positive customer experiences in dynamic environments.
Overview
1
1
Language
4
4
years of professional experience
Work History
Resident Coordinator
Foundever Phils.
Mandaluyong city, Philippines
07.2022 - 07.2026
- Acted as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Streamlined communication channels between departments, ensuring timely resolution of customer issues.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Resolved customer service enquiries efficiently, ensuring accurate information delivery.
- Provided assistance to customers with product-related questions, feedback, and complaints, enhancing overall customer experience.
- Built rapport with customers through courteous and professional communications.
- Followed up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
Education
A-Levels - Dental Hygiene
De Ocampo Memorial College
Sta. Mesa ManilaSkills
- Client management
- Account management
- Issue resolution
- Order fulfilment
- Customer Service
- Problem solving
- Time management
- Critical-thinking
- Resilient under pressure
- Active listening
- Compassionate leadership
Languages
English
Advanced
C1
Interests
- I enjoy watching TV series and solving online quizzes These activities help me relax, improve my critical thinking skills, and expand my variety of topics
Timeline
Resident Coordinator
Foundever Phils.
07.2022 - 07.2026
A-Levels - Dental Hygiene
De Ocampo Memorial College