Mariah Andrea M. Velasquez
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
14
14
years of professional experience
Work History
University Events Office Staff - Administrative Clerk
University of Saint Anthony
04.2024 - 10.2024
- Provide exceptional customer service to all inquiries and requests related to university events
- Efficiently handle complaints and resolve issues in a timely manner
- Maintain a positive and professional demeanor at all times
- Assist the Events Director in planning and executing various university events
- Coordinate with performing arts groups (BAND, MAJORETTES, CHORALE, RONDALLA, DANCE TRUOPE) and their directors to ensure smooth event operations
- Book event venues, coordinate with different departments and schools, and manage event logistics
- Assist in the evaluation of university performing arts group members based on attendance and performance
- Prepare comprehensive reports on event attendance, performance metrics, and overall event success
- Attend staff meetings and training sessions to stay updated on university policies and procedures
- Manage administrative tasks such as filing, data entry, and record keeping
- Assist with budget preparation and tracking
Virtual Real Estate Assistant
08.2023 - 10.2023
- Posting Marketable listings in OLR until I reach the limit
- Updating listing tracker (list in in OLR under manage my listings) put all the current listings in manage listings (only marketed by clients)
- Monitoring/Checking status of listings - rented listings, rental prices, updated dates
- Responding to Emails
- Sending good morning/lunch break/good night message to Client and send EOD report
- Taking courses, taking notes step by step process, create google doc in google drive and add SOP there regarding real estate
- (This will be submitted to Client)
- Splitting documents – representing the seller or the buyer (RPA) documentation or listing agreement)
- Search the landlord contact details and put it in a spreadsheet - search by building address
- Create new spreadsheet - name columns: building address, landlord name, email, phone
- Pulling up / Download/Printout the tax for records for new listings
- Update OTC - click documents - add folder - upload printout
- Residential Input (ADD-Edit process of selling property)
- Arranging photos (residential)
- Responding to Emails
- Completed courses: Digital Ads Master class, Ent to End: Transaction Management, Collections, Compass Lens, Compass Mobile, Deal Closer, Financial Reports in Business tracker, Marketing Center, Running the perfect Open House, Search on the Compass Platform, Tours, Virtual Agent Services, Working with Buyers
- Completed Training / ADD SOP: Listing Expirations/Compliance/FMLS - SOP, Duplicating a Real Estate Listing, Sending documents w/ Fee Disclosure, Searching listing history/previous listings
HR Analyst – Leaves Administrator
Alorica Eton Centris
07.2019 - 07.2021
- As an HR Analyst Leaves Administrator, I am a FMLA/Leave Specialist that oversee and administer leave requests and accommodations requiring specialized attention, particularly those arising under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), state and local leave laws, and short-term or long-term disability plans
- My duties and responsibilities include communication with employees regarding their needs for leave and/or modified work schedules
- Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave
- Handles the FMLA leave administration process from the employee's initial notice of the need for leave to the return to work
- This includes gathering and completing all required paperwork, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use
- Maintains reasonable communication with employees on leave to facilitate smooth and timely return to work, relays communication between employees and their managers during leave within reason
- Oversees the return-to-work process for employees returning from extended FMLA, workers compensation, or other leave(s)
- Facilitates other leave requests, which may include accommodation requests under the ADA
PUBLIC RELATIONS ASSISTANT
Moist Communicates
10.2012
Customer Care Officer and Project Coordinator
LearningLitz, Inc. (Berlitz language Center)
06.2018 - 07.2019
Center Manager
Habits of the Mind Enrichment and Tutorial Center
03.2016 - 05.2018
ESL Teacher
SH ESL Center Phils. Inc. (Saeha English Learning Center Phils Inc.)
07.2014 - 04.2016
Teacher – Part time
EIEN Academy of English
01.2015 - 02.2015
Grade Seven Adviser - Part time
DIVINE WORD LEARNING CENTER
06.2013 - 10.2013
- Values Education Teacher
- English VIII, IX, X Teacher
PROJECT SPECIALIST/REAL ESTATE CONSULTANT
New San Jose Builders Inc.
03.2011
Education
Early Childhood Education -
Linxprovi8/ Rabbi Theological Seminary and International Ministries, Inc.
07.2018
Bachelor of Arts (AB) - Development Communication
Divine Word College
Bangued, Abra03.2011
On the Job Trainee (OJT) -
ABRA COMMUNITY BROADCASTING CORPORATION CMN
03.2011
Skills
- Social media coordination
- Community engagement
- Recordkeeping
- Relationship building
- Complaint resolution
- Client relations
- Follow-up skills
- Scheduling
- Paperwork processing
- Administrative support
- Building rapport
- Clerical support
- Complaint handling
- Prioritization
- Customer education
- Staff training
- Appointment scheduling
- Coordination
- Customer relationship management (CRM)
- Recordkeeping strengths
- Research
- Travel planning
- Customer service
- Confidentiality and discretion
Internship
ABRA COMMUNITY BROADCASTING CORPORATION CMN, 873 Khz, dwWM 96.9 (Radio), 12/01/10, 03/01/11
Timeline
University Events Office Staff - Administrative Clerk
University of Saint Anthony
04.2024 - 10.2024
Virtual Real Estate Assistant
08.2023 - 10.2023
HR Analyst – Leaves Administrator
Alorica Eton Centris
07.2019 - 07.2021
Customer Care Officer and Project Coordinator
LearningLitz, Inc. (Berlitz language Center)
06.2018 - 07.2019
Center Manager
Habits of the Mind Enrichment and Tutorial Center
03.2016 - 05.2018
Teacher – Part time
EIEN Academy of English
01.2015 - 02.2015
ESL Teacher
SH ESL Center Phils. Inc. (Saeha English Learning Center Phils Inc.)
07.2014 - 04.2016
Grade Seven Adviser - Part time
DIVINE WORD LEARNING CENTER
06.2013 - 10.2013
PUBLIC RELATIONS ASSISTANT
Moist Communicates
10.2012
PROJECT SPECIALIST/REAL ESTATE CONSULTANT
New San Jose Builders Inc.
03.2011
Bachelor of Arts (AB) - Development Communication
Divine Word College
On the Job Trainee (OJT) -
ABRA COMMUNITY BROADCASTING CORPORATION CMN
Early Childhood Education -
Linxprovi8/ Rabbi Theological Seminary and International Ministries, Inc.
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