Maria Gisela Punzalan

• Managed consumer and small to medium sized accounts.
• Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
• Created an environment that encouraged collaboration among team members, fostering a positive working culture focused on achieving results together.
• Provided regular reports on team performance to senior management, highlighting successes and challenges faced by the department.
• Established clear expectations for team members, fostering accountability and ownership in their daily tasks.
• Streamlined internal processes to improve efficiency within the Inside Sales department.
• Evaluated team performance regularly, identifying areas for improvement and coaching as needed.
• Managed the Inside Sales pipeline, ensuring a steady flow of qualified leads for the sales team to close deals effectively.
• Organized weekly meetings to discuss progress towards targets and address any obstacles hindering success.
• Increased sales revenue by developing and implementing effective inside sales strategies.
• Assisted in the development of annual budgets for the Inside Sales department, ensuring alignment with overall company objectives.
• Trained new inside sales representatives, providing guidance on best practices and company policies.
• Organized and led staff meetings to share progress, establish goals, and provide additional resources to keep team members on target.
• Tracked attendance of sales representatives, resolved escalated customer complaints and effectively handled multiple projects in fast-paced atmosphere.
• Developed comprehensive training program for new hires and provided informative onboarding materials.
• Generated millions in $ in annual revenue from new sales and renewals, exceeding performance objectives and sales quotas.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.

Key Achievements:

• President of Dell Employee Club 2022 - 2023
• Recognized as a leader to surpassed goals
• Manager of the Quarter Awardee
• Trained and mentored newly promoted Sales Coaches

• Drives the financial attainment of a designated group of inside sales representatives.
• Continuously monitors team performance, identifying specific training and coaching needs within the team.
• Trains and develops team members on both Dell products and selling techniques.
• Recommends, implements, and monitors actions required to keep the team engaged, motivated and delivering results.
• Promotes collaboration and accountability to meet team goals.
• Maintains good internal and external customer relationships.
• Partners with leadership and other cross functional stakeholders to drive and leverage best practices.
• Properly documents key processes.
• Actively participates on key initiatives/projects as designated by team leader.
• Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
• Spearheaded new product launch efforts, educating team members on features and benefits to optimize overall sales performance.
• Assisted management in setting realistic yet challenging goals for individual representatives based on historical data analysis and market trends.
• Conducted weekly review meetings with the leadership team to share insights and collaborate on strategies for improvement.
• Engaged in training new hires.

Key Achievements:

• Received multiple awards as a Top Sales Coach (Monthly and Quarterly).
• Handled multiple and most challenging queues/ campaigns.
• Ramped up reps from different queues to Inbound and Outbound campaigns.

• Sells Dell's products and services (via telephone, web or e-mail) to specified customer segments and is responsible for ensuring a positive customer experience.
• Responsible to drive inbound and outbound calls, to focus on maintaining and expanding business relationships/market share with existing and new customers.
• Functions as the overall account manager including leading transactional sales, partnering with outside sales and/or the channel (as applicable) and both strategy and execution.
• Works persistently to gain new accounts and/or identify opportunities in account territory.
• Involvement in outside sales lead with Inside Sales support.
• Effectively articulates the value proposition associated with Dell's products and services.
• Recommend business solutions considering customer needs and Dell's interests.
• Builds and maintain relationships with customers based on knowledge of Dell's technology, products and services.
• Stays abreast of current industry trends and how Dell's customers are being impacted to help solve specific market challenges in targeted industries.
• Leverages cross-functional resources to achieve results/meet customer needs.

Key Achievements:

• FY15 Circle of Excellence
• League of Champions 2013 and 2014
• FY2014 Q2 Bronze Awardee
• FY2015 Q2 Bronze Awardee
• Team POC
• Consistent in exceeding required goals in Revenue $ and Margin $ month on month
• Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.

• Answers inquiries by getting desired information from customers.
• Should hit certain number of new orders or an order on a specific product line.
• Analyze customer data to determine what the customer might be looking for.
• Recommends products/ services that match customer needs/ situation.
• Deliver quality calls to achieve customer satisfaction.
• Must meet monthly targets ( metrics and goal ).

Key Achievements:

• Top Seller ( Month on Month )
• Top Quality Rep
• Top Seller ( Global )
• Team POC
• SME (Subject Matter Expert) Training

• Interacts with customers through online chatting or non- voice channels.
• Provide them information in response to inquiries about their bill and to handle and resolve complains for customer satisfaction.
• Maintains customer's information by updating account information.
• Handles financial accounts by processing customer's adjustments.
• Resolve customer issue in technical aspect such as troubleshooting.
• Contributes to team efforts by accomplishing related results as needed.

• Personally contacts and secure new/ existing accounts/ customers.
• Responsible for the management of sales, and relationships with particular customer or business.
• Manage, maintain or create long term relationship with the customer.
• Understands the customer's demands/ needs.
• Generate sales by achieving maximum sales profitability, growth and account penetration by effectively selling the products or related services.
• Meet the required target in terms of assigned goal target and newly acquired customers.

• Outbound calls to potential customers ( Cold Calls ).
• Inform customers on product offerings and services.
• Tailor the needs of the needs of the customer.
• Must hit the required target/s ( number of sales, and close rate ).

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.