Maria Gina P. Macadat
Talisay City
Summary
Proven collections representative with expertise in negotiation and customer relationship management. Successfully resolved payment issues and assisted customers in creating tailored payment plans. Dynamic Collections Representative with expertise in resolving customer payment issues through effective communication and negotiation. Proven team player focused on improving collections efficiency and achieving performance targets.
Overview
9
9
years of professional experience
Work History
Collections Representative
Perfect Clean General Services
Cebu City
07.2017 - 02.2026
- Resolved customer payment issues through effective communication and negotiation.
- Assisted customers in setting up payment plans tailored to their needs.
- Collaborated with team members to streamline collections processes and improve efficiency.
- Documented collection activities and maintained accurate account information.
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled irate customers smoothly to achieve performance targets.
Education
Bachelor of Science - Science in Industrial Technology
Talisay City College
Poblacion Talisay City,Cebu.03-2017
Skills
- Negotiation techniques
- Payment processing
- Collections software
- Account management
- Effective communication
- Customer relationship management
- Team player
- Recording data
- Goal oriented
- Mathematics skills
- Performance improvement techniques
- Relationship building
Timeline
Collections Representative
Perfect Clean General Services
07.2017 - 02.2026
Bachelor of Science - Science in Industrial Technology
Talisay City College