Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Gina Balasta

Quezon City,150 Dulo Maligaya St , Bagbag, Novaliches

Summary

Dedicated Customer Service Representative with a strong background in customer relationship management and call centre operations. Skilled in utilising CRM software to manage interactions and resolve service issues effectively. Committed to fostering positive customer experiences through professional communication and empathy. Aiming to advance within the customer service field to enhance problem-solving capabilities and contribute to team success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Alorica
Quezon City, Philippines
06.2021 - Current
  • Delivered first-class customer service by anticipating customer needs and requirements.
  • Delivered first-class customer service by proactively anticipating customer needs and providing tailored assistance.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Uphold customer satisfaction by resolving service issues promptly and accurately.
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Built rapport with customers through courteous communication, enhancing their experience and fostering loyalty.
  • Maintained detailed records of customer interactions to ensure accurate follow-up and resolution of issues.
  • Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.

Education

BS-HRM

Cental Visayas Polytecnic
Guihulnga Neros Oriental
01-2002

Skills

  • CRM software
  • Customer relationship management
  • Patient attitude
  • Inbound call handling
  • Account recordkeeping
  • Issue resolution
  • Problem solving
  • Multi-tasking
  • Communication skills
  • Customer service focus
  • Active listening
  • Empathy skills
  • Patient attitude
  • Product knowledge
  • Problem-solving
  • Product knowledge

Timeline

Customer Service Representative

Alorica
06.2021 - Current

BS-HRM

Cental Visayas Polytecnic
Maria Gina Balasta