Maria Ferna Mae Bisnar

Banking and Finance | Coinbase Global Inc.

• Address inquiries related to Coinbase's products, services, and policies.
• Provide prompt and professional assistance to customers via inbound calls, chat, and email.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Troubleshoot technical issues and escalate unresolved cases to the appropriate teams.

Banking and Finance | Freedom Mortgage

• Act as a liaison between Freedom Mortgage and clients, ensuring smooth communication throughout the refinance loan process.
• Utilized CRM systems effectively to track client interactions, document detailed case notes, and access relevant account information quickly when needed.
• Maintain professionalism and empathy while interacting with customers via phone and email.
• Support customers in completing refinance loans by proactively reaching out and addressing outstanding requirements.
• Serve as the main point of contact for inquiries about loan statuses and document submissions.

Onboarding - Talent Acquisition Team

• Taleo Management
• Ensures that pre-employment checks such as pre-employment medical exam and background checks are fulfilled as part of the recruitment process.
• Coordinates with Service Delivery Manager on transactions related to onboarding of new hires and background
  check validation.
• Leads, Initiates, co-ordinate and implement all aspects of assigned projects as required.
• Identify issues and resolutions related to the recruitment process and share with management to determine next
  steps.
• Continuously recommend process improvements and future enhancements/best practices for current processes.
• Work on a daily basis to manage workload capacity, in a dynamic environment to maximize productivity and
  efficiencies.
• Act as an active participant in departmental project work as assigned by Service Delivery Manager.
• Identify issues and resolutions related to the recruitment process and share with management to determine next
  steps.
• Interface with other team members within Talent Acquisition.

Telecommunications | Verizon

• Serve as the primary point of contact for customers, addressing inquiries through phone and chat platforms.
• Uphold Verizon's values by delivering exceptional customer support and promoting a positive brand image.
• Navigate and use company tools, software, and databases effectively to assist customers and resolve their concerns.
• Act as a problem solver for both technical and non-technical issues related to Verizon's services and products.

E- commerce, Retail | Amazon.com

• Be the primary point of contact for Amazon customers from North America and Canada, providing assistance through phone and chat platforms.
• Represent Amazon's commitment to excellent customer service, ensuring satisfaction and loyalty.
• Manage a wide range of customer inquiries, from technical support to order issues, with empathy and efficiency.
• Navigate Amazon's internal tools and systems to address customer needs effectively.

Retail | Sears.com

• Address customer inquiries about products, services, and policies in a friendly and professional manner via phone call.
• Resolve complaints efficiently, ensuring customer satisfaction.
• Assist with order placement, tracking, returns, and exchanges.
• Provide basic troubleshooting for product-related issues and escalate more complex cases.