Maria Felicia (Faye) Sebastian-Palo

• Facilitates and assists activities of HR key areas such as Recruitment, Remuneration Package and Benefits Administration, Employment Policies and Business Processes, Performance Management and Audits, Training and Development, Staff Engagement Programs, Employee Relations and Offboarding, as well as Administrative Tasks
• Serves as the middle man between Management and Staff in dealing with work-related concerns
• Manages the end-to-end recruitment process for local hires.
• Conducts reference and background checks, and screens ideal candidates prior to the issuance of employee contracts.
• Drafts a wide range of employee documents, including policies, contracts, job tasks, and other relevant information.
• Manages contracts, including new issuances and renewals, of staff members.
• Manages and facilitates HR orientation and HR systems training in onboarding new staff, which includes employee policies and requirements to facilitate a smooth onboarding process.
• Registers and maintains hard copies of documents and electronic files of employees to enable tracking history, maintain accurate information, and standardize processes and reports.
• Manages, updates, and validates changes in employee databases housing personal information, company information, and reports used as the basis for audit purposes.
• Coordinates onboarding and inductions for new employees twice a year.
• Organizes orientations and trainings to enhance level of awareness, improve skills, and motivation of employees.
• Acts as the main point of contact for general HR enquiries across all departments, including employee requests and complaints, providing timely resolutions to maintain employee well-being.
• Processes correspondences within required timeframes for optimal HR communications.
• Supports management in strategizing and delivering on-going improvements across HR processes.

• Investigated issues and validated escalations related to Pre-Employment Screening Process
• Created Incident Reports as needed in compliance with internal Risk and Control Procedures
• Performed quality checks and file reconciliation for background investigation reports
• Conducted root cause analysis to formulate countermeasures for further improvement of business operations
• Helped internal teams to manage and implement changes with minimal disruption to operations
• Regularly updated operations manuals to reflect current changes, definitions, and SOPs with the goal of providing guidance to other analysts in the completion of their assigned tasks
• Mediated between offshore counterparts and in-house team of analysts for issues related to tasks investigations and completion

• Processed administrative cases: Fact-finding, Incident Reports Creation, Facilitation of Administrative Hearings, and Serving Applicable Sanctions
• Acted as the main point of contact for employee complaints, conducting investigations to resolve issues timely and efficiently to maintain employee well-being
• Participated in investigations into employee disputes and disciplinary matters
• Established and implemented clear, reliable HR systems, precisely detailing interventions and sanction proceedings
• Accommodated HR consultation of leaders and staff alike on administrative cases and grievances
• Sent out and monitored status of Return to Work Orders, Show Cause notices, and Termination Documents of staff in assigned business units

• Took charge of end-to-end recruitment from Sourcing, Resume Evaluation, Interview, Background Check, and Shortlisting of Qualified Candidates to the Presentation of the Job Offer
• Handled phone and face-to-face interviews - assessment of skills, verification, and confirmation of qualification, skill sets, work experience, and background checks
• Coordinated with different department managers for manpower requirements and concerns
• Performed all background, reference, and due diligence checks independently for each interviewed candidate
• Used different recruitment platforms and liaised with their representatives to attract bigger candidate pool and manage applications
• Managed recruitment pipelines to secure and onboard suitable candidates within target timelines
• Helped restructure hiring practices to attract better qualified candidates for a more skilled labor force

(Employee Relations, Employee Programs, and Site HR Administration)

• Provided support to employees with various HR-related concerns and liaised with heads of departments to find resolutions
• Main contact person for HR announcements, and implementation of new and updated policies for cascade to Operations/Business Units
• Prepared HR documents for all employees when requested, ensuring that requests are promptly completed
• Organized new hire orientations on the basic functions of Site HR, focusing on Compensation and Benefits
• Helped design and implement innovative and creative employee programs in coordination with business unit heads with focus on employee well being and retention
• Investigated grievances and disciplinary matters and led hearings with personnel and management
• Drafted termination paperwork and exit interviews to comply with release procedures
• Tracked employee satisfaction with company wellness programs, making necessary adjustments, if needed
• In charge of travel arrangements of foreign national employees (processing of AEP cards, visa renewal, etc.)

• Frontlined and provided assistance to all employees for their Office Administration needs, ensuring smooth processing of all Front Office functions
• Assisted with the Recruitment Team with the verification of schedules for interviews and exams of the company's applicants
• Managed administrative duties, including updating records, filing bookings, and other tasks as required
• Managed reception staff schedules, coordinating based on budgets, busy front desk periods and business requirements
• Answered phones politely and professionally, dealing with matters on general inquiries
• Oversaw group booking of meeting rooms to avoid scheduling mishaps by reviewing schedules on a daily basis

• Validated clean sales based on program's metrics
• Generated reports based on available data as supporting documents for all tagged clean sales

• Took in calls as part of the Operations group to support a US-based online travel agency for flight, hotel, and car bookings and reservations