MARIA FE DACANAY GIERZA
Pasig City
Summary
Diligent banking professional with strong attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Overview
10
10
years of professional experience
Work History
Banking Associate
BDO Unibank Inc.
Quezon City
07.2014 - 07.2024
- Accurately processed a variety of banking transactions, including deposits, withdrawals, local, and international transfers, enhancing operational efficiency.
- Demonstrated strong problem-solving skills by efficiently resolving customer complaints, ensuring satisfaction, and maintaining the bank's reputation for quality service.
- Monitored customer accounts for suspicious activity or unauthorized transactions.
- Developed and maintained strong relationships with customers by providing excellent customer service.
- Up-to-date with regulatory changes, continuously adapting to evolving KYC and AML regulations to ensure bank procedures are compliant.
Education
Bachelor of Science - Business Administration Major in Marketing
NEW ERA UNIVERSITY
Quezon City04-2014
High School Diploma -
MANUEL A. ROXAS HIGH SCHOOL
Quezon City04-2009
Skills
- Client onboarding
- Customer relationship management
- Compliance and regulatory adherence
- Skills in currency exchange and conversion
- Knowledge of local and global payment systems, including PDDTS, RTGS, and SWIFT
- Payment processing
- Know your customer
- Due diligence
- Data analysis
- Attention to detail
- Anti-money laundering
- Teamwork
- Compliance reporting
References
- Maria Jobelle F. Valiente, Junior Assistant Manager, BDO Unibank Inc., +639359207643
- Veronica A. Mercado, Operations Officer, BDO Unibank Inc., +639065662411
Accomplishments
- BDO Circle of Excellence Awardee 2023
- BDO Circle of Excellence Awardee 2024
Timeline
Banking Associate
BDO Unibank Inc.
07.2014 - 07.2024
Bachelor of Science - Business Administration Major in Marketing
NEW ERA UNIVERSITY
High School Diploma -
MANUEL A. ROXAS HIGH SCHOOL
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