Maria Esperanza (Maries) Nguyen

• Trained staff on operating procedures and company services.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and backed up other customer service managers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Educated customers about product and warranty policies and procedures.
• Maintained up-to-date knowledge of product and service changes.
• Deescalate customer service related issues.
• Manage company Exhibit nd Fairs, not limited in signing contract and finalizing show credential requirements.

• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Answered high volume of phone calls and email inquiries.
• Facilitated training and onboarding for incoming office staff.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Took notes and dictation at meetings.
• Filed paperwork and organized computer-based information.
• Screened personal and business calls and directed to appropriate party.
• Created and managed office systems to efficiently deal with documentation.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Accompanied executives in travel to represent the company at trade shows and exhibition.

• Responded to customer requests for products, services, and company information.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.
• Managed timely and effective replacement of damaged or missing products.
• Investigated and resolved service and delivery concerns.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Promptly responded to inquiries and requests from prospective customers.
• Sought ways to improve processes and services provided.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Investigated and resolved customer inquiries and complaints quickly.

• Area of Responsibility is everything in the back of house (BOH) includes managing all operations that happens behind the scene to ensure front of house runs smoothly during store operations.
• Controls stock level inventory such as stock replenish and loss prevention.
• Order and receive delivery's, checking quality and accuracy.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identify and resolved unauthorized, unsafe, or ineffective practices.
• Handle customer issues, complaints and service escalations.
• Conduct store opening and closing, cash handling, and POS operations.
• Coordinate with senior management on operational and sales reports.
• Ensure compliance with company policies, labor law, health, safety, and security regulations.
• Making sure that the store is safe for employees and customers.
• Responsible for preparing daily sales goal for the sales team.
• Monitor sales performance and implement strategies to meet target
• Maintain visual merchandising and store standard presentation.

• Meet and greet with wellness Director and Facility Social Worker
• Assist seniors with special needs and their families in planning and implementing solutions that promote health, safety, and independent living.
• Provide office administrative support, including answering phone calls, sending out invoices, and interviewing new caregiver's.

• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Contributed long-term sales strategy ideas to team to promote continuing business success.
• Reached 100% of sales goals each year.
• Managed sales cycle to maintain solid customer base.
• Travel out of town during shows providing support to the sales team.

Function as Executive Secretary to Sergio Michelotti
(Owner/President), in charge of delegating projects and tasks to
different departments
· In charge of communications with International Buyers
utilizing phone, fax, emails, etc.
· Participate in daily meetings to discuss customer service
issues and resolutions
. Arrange meeting/conference for the company President

. Schedule appointment/maintain calendar(s) for the
Company President
. Formulate sales proposals to prospective client
· Complete various data requests for clients and prospects
. Organize and maintain paper and electronic files
· In charge in making/compiling catalog for the latest
collection
· Provide back-up admin support if necessary
· Designing booth floor plans and layouts for trade shows
· Travel - Representative during trade Fashion Shows in
Asia

• Responsible of generating monthly Corporate Sales
• Create and formulate sales proposals to prospective clients
• Specialists - Give recommendation for the new applicants, and train all specialists within territory
• Marketing - Project lead in marketing opportunities and strategy in cost-effective manner
• Prepare documents and presentation materials
• Make all travel arrangements and prepare travel and expense reports
• Store Visits - Maintain customer relations and merchandising standards through weekly/monthly visits to all regional accounts
• Travel – Responsible for supervising events & promotions, submit a report to the Executive Vice President
• Events - Company representative during events (Every Country Club Golf Tournament, RP Dragon Boat Festival etc.) , and Mall Trade Shows