Maria Eliza Disu
Baguio City
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Experienced in managing administrative operations and supporting executive leadership, with a focus on maintaining personnel records and ensuring compliance with company policies. Successfully coordinated office activities, including meetings and events, while supervising administrative staff to enhance overall performance. Demonstrated ability to streamline processes for recruitment and training, contributing to improved employee development and organizational efficiency. Proficient in managing travel arrangements and preparing presentations, ensuring effective communication and operational support across departments.
Overview
23
23
years of professional experience
Work History
HR/Admin Manager/ Bldg. Administrator
Bear Hug's Kitchen
Quezon City
12.2018 - 05.2021
- Maintains physical and digital personnel records like employment contracts and VL request.
- Provide assistance in securing government permits (BIR, Customs,etc) and company accreditations.
- Creating and distributing guidelines and FAQ documents about company policies.
- Gather payroll data, like bank accounts and working days.
- Schedule job interview and contact candidates needed.
- Coordinate office activities such as Mancom, monthly meetings of all employees, events.
- Coordinate office operations to secure efficiency and compliance to company policies.
- Supervise administrative staff and divide responsibilities to ensure performance.
- Manage agendas/travel arrangement and appointments for management.
- Track stocks of office supplies and place orders when necessary.
- Submit timely reports and prepare presentation/proposals as assigned.
- Provide technical support and logistical support for all departments.
- Managed recruitment efforts, ensuring alignment with organizational needs and improving the quality of new hires.
- Coordinated employee training sessions, fostering professional development and increasing overall team performance.
- Oversaw building administration tasks, ensuring compliance with safety regulations and maintaining a productive work environment.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Oversaw complex office support, managing records database, and organizing contracts.
- Organized meetings between executives and outside vendors or clients.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Monitored department budgets by tracking expenses against allocated funds.
- Coordinated vendor relationships, negotiating contracts to secure cost-effective services and improve service quality.
- Streamlined reporting processes for maintenance requests, improving response times and tenant satisfaction.
- Coordinated repairs and renovations with contractors and service providers.
- Inspected and monitored the building's physical condition to ensure compliance with established standards.
- Oversaw daily operations of the building to ensure smooth functioning of all activities within it.
ADMIN Head/ Executive Assistant to the Managing Director
Arctic-Forest Products, Inc.
Tandang Sora Q.C
10.2016 - 11.2018
- Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
- Provides communication systems by identifying needs; evaluating options; maintaining equipment.
- Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
- Provide assistance in securing government permits (BIR, Customs,etc) and company accreditations.
Billing and Sales Consultant (TELSTRA)
Teleperformance Philippines
Fairview Q.C
01.2013 - 01.2016
- Adept in handling customer's billing enquiries as well as educating customers regarding their subscribed product/s. these tasks include but are not limited to handling bill disputes, service interruption complaints, refund claims, and transfer or service among others.
- Up-sell and Cross-sell new products and services.
- Follow up on customers who have shown interest in a particular product.
- Guide potential and existing customers to determine and fulfill their purchase needs and provide them with information asked for.
Account Officer
Homemark Inc.
QC
01.2012 - 01.2013
- Follow up with customers for all outstanding payments.
- Based on the Monthly Pag-Ibig Aging and PAMU (In-House dept) Aging, Collections letters are to be sent to all buyers with balances for the past 2 months as well as buyers with balances 3 months past due. Placing direct phone calls and E-mails to customers that are past due.
- Works closely with PAMU Department to implement processes and policies that contribute to accurate aging.
- Addressing ongoing buyer's complaints concerning billing or service rendered and works on complaints of service failures with designated departments.
- Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
- Provides regular two-way communication between the buyer and team, to provide strong team representation and set proper client expectations.
- Understanding of company capabilities and service, and effectively communicates all offerings to the client.
- Responsible for all buyers' communication, conflict resolution, and compliance.
Recoveries, Credit and Collection Agent - Back of house
Stellar Philippines Inc.
Libis, Q.C
07.2010 - 01.2012
- Assist customers in their queries regarding their electricity and gas consumption.
- Ensure that we receive accurate payment in a timely fashion from overdue debt.
- Process payment using credit cards and debit cards.
- Keep tracks of customer information, delinquent accounts, payment plans and late fees.
- Initiate credits and adjustments to customer accounts within company policy limits.
- Monitor receivables and collections from customers account.
- Negotiate payment plan with delinquent customers.
- Raising task to disconnect and reconnect customer's energy account.
Technical Support Representative (AT&T U-Verse)
Convergys Philippines
U.P, Diliman Q.C
05.2009 - 05.2010
- Assist customers in their television, high speed internet and telephone connections systems configurations.
- Provide assistance in regards with their AT&T Uverse account.
Technical Support Representative (VERIZON)
Teletech
Novaliches Quezon City
05.2008 - 11.2008
- Assist customers in their high speed internet connections.
- Assist customers in configuration of their DSL devices.
- Provide information in regards with their accounts.
Administrative Supervisor
Ad International
Novaliches
01.2002 - 12.2003
- Type and word-process various documents and electronic information.
- Manage, organize, and update relevant data.
- Research and investigate information to enable strategic decision-making by others.
- Arrange and participate in meetings, conferences, and project team activities.
- Approve decisions, request, expenditure and recommendations on behalf of senior people in their absence, according to agreed guidelines and policies.
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- Interpret instructions and issues arising and then implementing actions according to administrative policies and procedures.
- Handles sales calls from clients.
- Handles and monitors attendance of company employees, memos and 201 files.
- Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service to connecting groups.
Billing and Collection Supervisor
Forsc Ink, Inc.
Quezon City
04.1998 - 01.2002
- Checks, records, and file daily events for invoicing.
- Follows-up possible payment with clients before or after an event.
- Handles major collection and financial transactions.
- Sends notices or updated statement of accounts to clients.
- Imposes schedule for collection trips.
- Prepares bank depository transactions.
- Filing of daily collection and receipts for archived recording.
- Analyze and interpret financial statistics in regards with collection and produce relevant reports.
Re-Accommodation Desk Specialist
Hawaiian Airlines
05.2013
- Assisting ticketed passengers affected by delayed flights, schedule change and cancelled flights to be re-accommodated to next available Hawaiian Airlines flights for or other airline flights.
- Assisting Corporate/Scheduling department in calling out passengers for First Class downgrade for overbooked flights.
- Assisting Corporate/Scheduling department in calling out passengers for Coach Class to be rebooked to the next available schedule for overbooked flights.
- Revalidating and Reissuing of tickets for schedule changes.
- Providing authorization for travel agents to cancel, refund and reissuing of tickets.
- Providing accurate information to general reservation agents for any changes on scheduled flights.
Ticketing and Itinerary Change Officer
Hawaiian Airlines
04.2013
- Assisting departing passengers and passengers who desire itinerary changes to previously purchased tickets.
- Book and sells tickets as well as upgrades customers to a different class of inflight service.
- Assist passengers who have missed a connection and now require new ticket issuance.
- Assist passengers who are members of the airline's frequent flier program with future reservation bookings using their earned reward miles.
Customer Service Representative- Chat Support
Probe Group Inc.
Quezon City
- Answering customers' inquiries via Chat and Email. Providing the right information to their queries.
- Making outbound transactions to customers to learn about complaints, or issues with services.
Executive Assistant to the Managing Director
- Coordinate executive communications, including taking calls, responding to emails and interfacing with clients.
- Prepare internal and external corporate documents for team members and industry partners.
- Schedule meetings and appointments and manage travel itineraries.
- Arrange corporate events to take place outside of the work place, as such golf tournaments, and staff appreciation events.
- Maintain and organized filing system of paper and electronic documents.
- Uphold a strict level of confidentiality.
- Develop and sustain a level of professionalism among staff and clientele.
General Reservation Officer
Hawaiian Airlines
- Assist passengers in making their reservation including food request, seats, baggage and reserving space for their pets.
- Assist passengers confirm their reservations over the phone.
- Assist passengers' queries regarding upgrades, flight schedules and seating assignments.
Teacher
St. Dominic School
Caloocan City
- Teaches Natural Science in College Students.
Administrative Assistant (Loan Channel Department)
Standard Chartered Bank
Ortigas, Mandaluyong
- Computer encoder.
- Follows-up with client with approved loans.
- Handles and monitors attendance of company employees' performance such as filling of memos, attendance tracking and 201 files.
- Monitors company messengers' routes and schedule.
Education
A.B - General
University of Sto. Tomas
España, ManilaB.S - Commerce major in Management
Technological Institute of the Philippines
Quezon CitySkills
- SAP Level 9
- SABRE
- MS Office
- Internet
- DSL Tech support
- Event Organizer
- Personnel record management
- Recruitment strategy
- Employee training coordination
- Government permit acquisition
- Office operations compliance
- Administrative staff supervision
- Meeting coordination
- Financial reporting
- Budget monitoring
- Document preparation
- Client communication
- Travel arrangement
- Presentation development
- Performance appraisal
- Filing system management
- Event planning
- Technical support
- Safety regulation compliance
- Procurement management
- Office supply management
- Recordkeeping and reporting
References
Available upon request
Languages
English
Beginner
A1
Timeline
HR/Admin Manager/ Bldg. Administrator
Bear Hug's Kitchen
12.2018 - 05.2021
ADMIN Head/ Executive Assistant to the Managing Director
Arctic-Forest Products, Inc.
10.2016 - 11.2018
Re-Accommodation Desk Specialist
Hawaiian Airlines
05.2013
Ticketing and Itinerary Change Officer
Hawaiian Airlines
04.2013
Billing and Sales Consultant (TELSTRA)
Teleperformance Philippines
01.2013 - 01.2016
Account Officer
Homemark Inc.
01.2012 - 01.2013
Recoveries, Credit and Collection Agent - Back of house
Stellar Philippines Inc.
07.2010 - 01.2012
Technical Support Representative (AT&T U-Verse)
Convergys Philippines
05.2009 - 05.2010
Technical Support Representative (VERIZON)
Teletech
05.2008 - 11.2008
Administrative Supervisor
Ad International
01.2002 - 12.2003
Billing and Collection Supervisor
Forsc Ink, Inc.
04.1998 - 01.2002
Customer Service Representative- Chat Support
Probe Group Inc.
Executive Assistant to the Managing Director
General Reservation Officer
Hawaiian Airlines
Teacher
St. Dominic School
Administrative Assistant (Loan Channel Department)
Standard Chartered Bank
A.B - General
University of Sto. Tomas
B.S - Commerce major in Management
Technological Institute of the Philippines