Overview
Work History
Education
Skills
Timeline
Generic
Maria Eleonor Mendoza

Maria Eleonor Mendoza

Technical Support Representative
Pasig

Overview

17
17
years of professional experience
2
2
Languages

Work History

Technical Support Representative

Alorica Teleservices Inc
10.2022 - 07.2025
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.

Virtual Assistant

Dr Alan Lipman
07.2008 - 07.2013
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Facilitated smooth operations with proficient data entry and document management for various projects.

Education

Bachelor - Broacast Communications

Polytechnic University of The Philippines
Manila
04.1997

Skills

Technical support

Customer service

Technical troubleshooting

Customer service expert

Service support

Product troubleshooting

Remote support

Call center operations

Network diagnostics

Account management

Customer success management

Ticket management

Network configuration

Appointment scheduling

Account updating

Timeline

Technical Support Representative

Alorica Teleservices Inc
10.2022 - 07.2025

Virtual Assistant

Dr Alan Lipman
07.2008 - 07.2013

Bachelor - Broacast Communications

Polytechnic University of The Philippines
Maria Eleonor MendozaTechnical Support Representative