Maria Eleonor Mendoza
Technical Support Representative
Pasig
Overview
17
17
years of professional experience
2
2
Languages
Work History
Technical Support Representative
Alorica Teleservices Inc
10.2022 - 07.2025
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Virtual Assistant
Dr Alan Lipman
07.2008 - 07.2013
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Facilitated smooth operations with proficient data entry and document management for various projects.
Education
Bachelor - Broacast Communications
Polytechnic University of The Philippines
Manila04.1997
Skills
Technical support
Timeline
Technical Support Representative
Alorica Teleservices Inc
10.2022 - 07.2025
Virtual Assistant
Dr Alan Lipman
07.2008 - 07.2013
Bachelor - Broacast Communications
Polytechnic University of The Philippines
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