Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Used ticketing systems to manage and process support actions and requests.
Managed high levels of call flow and responded to technical support needs.
Virtual Assistant
Dr Alan Lipman
07.2008 - 07.2013
Monitored emails, organized inbox, and prioritized messages for supervisor.
Set up virtual Zoom meetings, invited guests and disseminated agendas.
Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Facilitated smooth operations with proficient data entry and document management for various projects.