Overview
Work History
Education
Skills
Timeline
Generic
Maria Eleonor Mendoza

Maria Eleonor Mendoza

Technical Support Representative
Pasig

Overview

17
17
years of professional experience
2
2
Languages

Work History

Technical Support Representative

Alorica Teleservices Inc
10.2022 - 07.2025
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.

Virtual Assistant

Dr Alan Lipman
07.2008 - 07.2013
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Facilitated smooth operations with proficient data entry and document management for various projects.

Education

Bachelor - Broacast Communications

Polytechnic University of The Philippines
Manila
04.1997

Skills

Technical support

Timeline

Technical Support Representative

Alorica Teleservices Inc
10.2022 - 07.2025

Virtual Assistant

Dr Alan Lipman
07.2008 - 07.2013

Bachelor - Broacast Communications

Polytechnic University of The Philippines
Maria Eleonor MendozaTechnical Support Representative