Maria Elena Sabobo
Customer Service Representative
General Trias,Cavite
Summary
Proven in delivering exceptional customer service and problem-solving at Concentrix, I adeptly managed high-stress situations, boosting customer loyalty. Skilled in active listening and critical thinking, I efficiently resolved escalated issues, ensuring satisfaction. My background also includes maintaining organized environments, showcasing my ability to balance multiple tasks effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
10.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Domestic Helper
Sheeba Int. Recruitment Agency
11.2015 - 06.2018
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained a clean, safe, and organized home environment for family members.
Education
High School -
11.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Certificate of Recognition (Top Performer for the 2nd Quarter of 2024) July 18 2024
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative - Concentrix
10.2022 - 07.2024
Domestic Helper - Sheeba Int. Recruitment Agency
11.2015 - 06.2018
ALS- Alternative Learning Center - High School,
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