Maria Eda Brizal Palomar
Quezon City, Metro Manila,00
Summary
Dynamic operations leader with extensive experience at Tupperware Brands Philippines, Inc., excelling in process improvement and customer service. Proven track record in enhancing operational efficiency and regulatory compliance, while fostering team collaboration. Skilled in data analysis and effective communication, driving significant improvements in customer satisfaction and team performance.
Overview
22
22
years of professional experience
Work History
Cluster Operations Officer
Tupperware Brands Philippines, Inc.
04.2021 - 02.2025
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Verified compliance with best business practices throughout organization.
Branch Team Leader
Tupperware Brands Philippines, Inc.
06.2020 - 03.2021
- Resolved escalated customer and associate issues and counseled associates.
- Managed recruiting and selection process for branch in addition to participating in selection process for future branch bankers and leaders.
- Identified cross-selling opportunities within existing client base by staying informed about available banking products/services that could benefit them.
- Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
- Established clear performance expectations for all staff members, conducting annual evaluations to measure their success in meeting those objectives.
- Improved employee retention through ongoing coaching, professional development opportunities, and recognition programs.
- Increased customer satisfaction with personalized service and effective problem resolution.
- Managed daily branch activities, ensuring smooth operations and excellent customer experiences.
- Streamlined branch operations by implementing efficient workflow processes and staff scheduling.
- Achieved consistently high branch performance by setting goals, analyzing results, and providing ongoing feedback to team members.
- Conducted regular team meetings to review progress, set goals, and address any concerns or challenges.
- Implemented targeted sales strategies, resulting in increased revenue growth for the branch.
- Collaborated with other branches to share best practices and improve overall bank performance.
- Maintained strict compliance with banking regulations, mitigating risk through diligent monitoring of transactions and account activity.
- Built rapport between team members using trust-building measures like transparency and open communication.
Branch Operations Officer
Tupperware Brands Philippines, Inc.
06.2012 - 06.2020
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Conducted regular audits to ensure adherence to internal controls, preventing potential fraud or mismanagement incidents.
- Achieved sales targets consistently by motivating employees through goal-setting exercises as well as offering ongoing support when needed.
- Improved branch efficiency by streamlining operational processes and implementing best practices.
- Implemented process improvements that increased operational efficiency without compromising service quality standards or client satisfaction levels.
- Resolved escalated issues promptly, demonstrating strong problem-solving skills while maintaining professionalism at all times.
- Managed daily operations, ensuring smooth and efficient branch functioning.
- Optimized workflows within the branch so that resources could be allocated more efficiently based on changing demands throughout any given day.
- Collaborated with other departments to maximize cross-selling opportunities and improve overall performance metrics.
- Developed strong relationships with clients to foster loyalty and new business referrals.
- Monitored performance and completed appraisals for direct reports.
- Maintained compliance with all regulations, policies, and procedures to minimize risk exposure for the organization.
- Evaluated employee performance regularly, providing constructive feedback designed to help each individual reach their full potential on the job.
- Reduced operational costs through thorough expense analysis and implementation of cost-saving measures.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
Branch Operations Clerk/Specialist
Tupperware Brands Philippines Inc.
09.2004 - 05.2012
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
- Supported inventory management efforts by accurately tracking stock levels and assisting with order fulfillment processes when needed.
- Assist Branch Operations Supervisor/Officer in the daily business operations to achieved the daily targets.
Data Encoder
Ever Shoppers Inc. / Ever Commonwealth Center Inc.
05.2003 - 04.2004
- Receives Stick Withdrawal Slip and encodes requested or ordered quantity.
- Receives both copies of Return to Warehouse Slip from the warehouse stockman.
- Receives accomplished and signed Stock Withdrawal Slip.
- Print and tally against the Stock Withdrawal Slip at the end of the day.
- Receives two copies of Stock Withdrawal Slip for actual product scanning.
- Forward a copy of Stock Withdrawal Slip to merchandiser and endorse the another copy to withdrawal controller.
- Refer to the withdrawal prooflist to correct the entries, if any, and post for inventory processing.
- File the withdrawal prooflist for future reference.
Education
Bachelor of Science - Business Administration And Management
New Era University
Central, Metro Manila, PhilippinesHigh School Diploma -
Culiat High School
Tandang Sora, Quezon CitySkills
- Standard operating procedures
- Process improvement
- Customer service
- Regulatory compliance
- Data analysis
- Problem solving
- Effective communication
- Operational efficiency
- Time management
- Workforce management
- Operations management
- Team leadership
- Cost analysis and savings
Timeline
Cluster Operations Officer
Tupperware Brands Philippines, Inc.
04.2021 - 02.2025
Branch Team Leader
Tupperware Brands Philippines, Inc.
06.2020 - 03.2021
Branch Operations Officer
Tupperware Brands Philippines, Inc.
06.2012 - 06.2020
Branch Operations Clerk/Specialist
Tupperware Brands Philippines Inc.
09.2004 - 05.2012
Data Encoder
Ever Shoppers Inc. / Ever Commonwealth Center Inc.
05.2003 - 04.2004
Bachelor of Science - Business Administration And Management
New Era University
High School Diploma -
Culiat High School
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