Maria Denise Sta. Cruz
Taguig City
Summary
Accomplished former Technical Staff, Accounts Coordinator, Executive Assistant, Sales Officer and currently a Business Manager with proven abilities to learn quickly, to work well with different people, and to adapt to diverse working environments. Also known as persistent and goal-driven.
Overview
15
15
years of professional experience
Work History
Business Manager (Fort Icon Showroom Branch)
Security Bank Corporation
03.2023 - Current
- Find, map and do cold calls to find new clients and businesses for the branch.
- Ensured to give quality service and build relationships with clients to secure repeat businesses and referrals.
- Developed and implemented strategic business plans aligned with organizational goals.
- Trained and guided team members to learn how to present, know about the products and ensuring that they replicate but add their own identity to their sales skills.
Sales Officer (Fairways Tower & Mckinley Hill)
Security Bank Corporation
06.2019 - 02.2023
- Mapped Metro Manila and other nearby cities during the pandemic to find prospect clients.
- Delivered presentations on product features and benefits, effectively addressing client needs and concerns.
- Established strong relationships with clients, resulting in increased customer loyalty and retention until present
- Trained and mentored Sales Associates
Executive Assistant to the President and CEO
Security Bank Corporation
01.2016 - 05.2019
- Managed executive calendar, coordinating meetings and ensuring efficient time management for the President.
- Prepared comprehensive reports and presentations for the management.
- Managed sensitive information discreetly and ensured maintaining strict confidentiality in all aspects of executive support.
- Acted as liaison between executives and stakeholders, fostering relationships to support organizational objectives effectively.
Executive Assistant to the President
SB Capital
01.2014 - 12.2015
- Managed complex schedules for the President, prioritizing engagements and optimizing time efficiency.
- Coordinated high-level meetings, ensuring seamless logistics including but not limited to travel and events together with comprehensive agenda preparation.
- Streamlined communication between executive leadership both internally and externally to ensure that relationships between both parties are maintained.
South Customer Payments Accounts Coordinator
Manila Electric Company (Meralco)
03.2013 - 12.2013
- Supervises a team of 3 Accounts Representatives that are responsible in handling both private and government accounts in various places around the south area
- Maintains a good relationship with both private and government accounts but does not compromise the interest, goals and objectives of the company
- Developed strategies to improve the whole collection process
- Creates a month end report on collection status plus other processes and over-all performance of the team
Payment Operations Technical Staff
Manila Electric Company (Meralco)
05.2010 - 03.2013
- Responsible for the day-to-day process of third party collection activities from commercial banks, non-bank collection partners and subsidiaries.
- Accustomed to working conditions that are in constant interaction with customers, partner banks and other departments in the company
- Developed a strategy to make processing of requests sooner and complaints easier to resolve, which contributed to overall team efficiency
Education
Bachelor of Arts - International Studies Major in European Studies
DE LA SALLE UNIVERSITY-MANILA
07.2009
High School Diploma - undefined
COLEGIO SAN AGUSTIN-MAKATI
04.2006
Skills
- Outstanding interpersonal skills
- Good communications skills
- Fluent in English, Filipino and Ilonggo
- Proficient in Microsoft Office applications and Mac programs
- Interested in organizing events, creating handicrafts, designing and traveling
- Persistent, Flexible and Hardworking
References
Excellent references are available upon request.
Timeline
Business Manager (Fort Icon Showroom Branch)
Security Bank Corporation
03.2023 - Current
Sales Officer (Fairways Tower & Mckinley Hill)
Security Bank Corporation
06.2019 - 02.2023
Executive Assistant to the President and CEO
Security Bank Corporation
01.2016 - 05.2019
Executive Assistant to the President
SB Capital
01.2014 - 12.2015
South Customer Payments Accounts Coordinator
Manila Electric Company (Meralco)
03.2013 - 12.2013
Payment Operations Technical Staff
Manila Electric Company (Meralco)
05.2010 - 03.2013
High School Diploma - undefined
COLEGIO SAN AGUSTIN-MAKATI
Bachelor of Arts - International Studies Major in European Studies
DE LA SALLE UNIVERSITY-MANILA
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