Maria Deena Sanchez
Cebu City
Summary
Dedicated Patient Care Specialist with a proven track record of meeting patient needs and addressing concerns swiftly, eager to bring expertise to your team.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator/ Medical Billing Advocate
Optum Global Advantage
07.2017 - 02.2023
- Set-up specialty medication orders to be delivered to patient's home address or doctor's office
- Provide eligibility and benefits for patients under medicare plan
- Call insurance to verify rejection or steps needed in order for claim to be adjudicated
- Assist callers from insurance/medical assistant who are checking rejections and appeals status under medicare plan
- Update patient's insurance ID
- Receive calls from patient disputing bills about the last or previous office visits
- Provide bill breakdown and discuss codes/procedures that are not covered by plan
- Email itemize statement per patient's request
- Assist third-party callers asking for medical billing records
- Check EHR for visit clarifications/reference
Technical Specialist
TechMahindra/Vcustomer
04.2016 - 05.2017
- Receive calls from customers who does have internet connection
- Troubleshoot modems by providing easy and understandable instructions
- Configure email settings in order for them to receive and send emails
- Send modem replacements
- Send dispatch to customer's location to fix internet problems
Education
Business Admisnitration - Undergraduate
University of Cebu
04.2014
Skills
- Communication Skills
- Problem Solving
- Adaptability
- Flexibility
- Attention to Detail
Languages
English
Timeline
Patient Care Coordinator/ Medical Billing Advocate
Optum Global Advantage
07.2017 - 02.2023
Technical Specialist
TechMahindra/Vcustomer
04.2016 - 05.2017
Business Admisnitration - Undergraduate
University of Cebu
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