Maria Daniella Tano
Mandaue City
Summary
Adept at technical troubleshooting and fostering customer satisfaction, my tenure at Teleperformance honed my expertise in remote support and empathy. Through innovative problem-solving, I significantly enhanced user experiences, leveraging my strong communication skills and technical knowledge. My collaborative spirit and attention to detail consistently improved service quality.
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
Teleperformance
10.2022 - 07.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
High School Diploma -
Carmen National High School- Night Class
Cogon West, Carmen, Cebu, Philippines08-2022
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service
- Customer service expert
- Active listening
- Verbal and written communication
- Decision-making
- Knowledge base management
- Teamwork and collaboration
- Organizational skills
- Customer communication and empathy
- Attention to detail
- Friendly and patient
Languages
English
Upper intermediate (B2)
Timeline
Technical Support Representative
Teleperformance
10.2022 - 07.2023
High School Diploma -
Carmen National High School- Night Class
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