Maria Cyrel D. Baltazar
Taytay
Summary
Versatile and detail-oriented professional with hands-on experience in customer service, sales, admin support, and frontline operations. Skilled at keeping things running smoothly, whether assisting customers, supporting teams, or handling day-to-day tasks with accuracy, speed, and a positive attitude.
Overview
23
23
years of professional experience
Work History
Administrative Support Specialist
Anytime Mailbox
07.2024 - Current
- Manage data entries, create reports, maintain records, prepare documents/presentations and track project progress.
- Perform various ad-hoc tasks as management requires to support other teams, including handling billing errors, processing refunds, and managing client correspondence.
General Virtual Assistant
Go2 Impact Philippines
04.2020 - 04.2024
- Managed daily operations by handling emails, calendars, reports, and data entry.
- Resolved billing concerns, answered product inquiries, and upsold when appropriate to boost customer satisfaction.
- Supported recruitment by sourcing candidates and scheduling interviews with hiring managers
- Collaborated with HR teams to build a strong pipeline of qualified applicants.
Senior Customer Service Representative
Emirates Telecommunications Group Company
05.2015 - 04.2019
- Engage with clients via email, chat, and outbound calls to quickly resolve technical - mobile data, landline, and home wi-fi connections and billing issues, leveraging deep knowledge of company processes to deliver efficient, personalized solutions. Ensure a seamless, positive experience for each client while maintaining high levels of customer satisfaction.
- Identify and capitalize on opportunities to upsell and cross-sell products, providing customized plans tailored to individual client needs.
Sales Executive
Silent Night UAE LLC
06.2012 - 04.2013
- Greet and assist walk-in customers with product inquiries and recommendations.
- Explain product features, materials, comfort levels, and warranty details clearly.
- Match customers with the right mattress and bedroom products based on preferences, sleep habits, and budget.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Technical Support Representative
Sitel Philippines
05.2010 - 05.2012
- I offer expert assistance to customers experiencing mobile data, broadband, and dial-up internet issues, troubleshooting connectivity problems, and establishing clear, step-by-step instructions.
- Provide customer service by addressing product inquiries and resolving billing concerns.
Customer Care Executive
VCustomer Pvt. Ltd.
07.2009 - 01.2010
- Assisted customers with payments, online orders (gift items, greeting cards, and more), and handled concerns with care
- Processed updates to payment details, delivery addresses, and other order changes accurately and efficiently
- Consistently met daily sales targets set by management through excellent service and product knowledge
Customer Service Associate
APAC Customer Services Inc.
08.2006 - 05.2009
- Handle inbound calls, manage account information, and provide accurate, timely support.
- Collaborate with medical teams to resolve healthcare-related issues while maintaining patient confidentiality and complying with privacy regulations.
Product Specialist
SONY PHILS INC.
06.2004 - 06.2006
- Responsible for delivering expert product knowledge, engaging demonstrations, and personalized customer assistance and after-sales support in showroom and event settings.
- Maintain high visual merchandising standards, display accuracy, and set up and manage events, exhibits, and pop-up showrooms.
Service Crew
McDonald's
12.2002 - 12.2003
- Handled front counter, drive-thru, and dining area operations while ensuring cleanliness, food safety, and quality standards.
- Greeted customers and processed orders and payments quickly and accurately. Delivered excellent customer service and resolved concerns professionally.
- Assisted in inventory stocking, restocking, and kitchen prep tasks.
Education
High School Diploma -
St. Theresa De Avila School of Parañaque
Parañaque City, Metro Manila03.2002
Vocational - Health Care Management
International Electronics And Technological Institute
IETIJournalism
University of Santo Tomas
Manila, Metro Manila, Philippines03.2003
Skills
- Customer Service
- Verbal communication
- Administrative procedures
- Document management
- Recruiting
- Attention to detail
- Telephone and email etiquette
Timeline
Administrative Support Specialist
Anytime Mailbox
07.2024 - Current
General Virtual Assistant
Go2 Impact Philippines
04.2020 - 04.2024
Senior Customer Service Representative
Emirates Telecommunications Group Company
05.2015 - 04.2019
Sales Executive
Silent Night UAE LLC
06.2012 - 04.2013
Technical Support Representative
Sitel Philippines
05.2010 - 05.2012
Customer Care Executive
VCustomer Pvt. Ltd.
07.2009 - 01.2010
Customer Service Associate
APAC Customer Services Inc.
08.2006 - 05.2009
Product Specialist
SONY PHILS INC.
06.2004 - 06.2006
Service Crew
McDonald's
12.2002 - 12.2003
High School Diploma -
St. Theresa De Avila School of Parañaque
Vocational - Health Care Management
International Electronics And Technological Institute
Journalism
University of Santo Tomas