Adept at driving sales and fostering client relationships, I leveraged upselling strategies and retail experience at Shiiseido Cosmetics to significantly enhance customer engagement and satisfaction. My expertise in personalized recommendations and team collaboration underpins a track record of surpassing sales targets and nurturing long-term client loyalty, demonstrating both my hard and soft skill proficiencies.
Work History
Beauty Advisor
Shiiseido Cosmetics
Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Processed payments, entering sales in register for prompt customer service.
Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Shop Manager
Christian Dior Cosmetics & Skin Care
Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Managed inventory control, cash control, and store opening and closing procedures.
Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Maintained safe working environment by enforcing adherence to safety and security protocols.
Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Kept orderly and accurate accounting records by monitoring sales documentation.
Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
Developed new promotional campaigns to attract new customers.
Implemented store policies and procedures to remain compliant with corporate guidelines.
Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
Controlled costs by effectively negotiating with vendors, saving $Amount on budget per year.
Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
Launched successful online store, expanding customer base and increasing sales.
Managed budgeting and financial planning, maintaining healthy cash flow.
Managed inventory levels, ensuring optimal stock at all times for customer needs.
Legal Assistant
Inton ,Magcalas , Macapagal Notarial Law Office
Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Handled office scheduling and made notes for deadlines, motions, and other important dates.
Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Facilitated timely resolution of legal matters by preparing and organizing essential documents.
Responded to client inquiries, providing accurate legal advice and offering assistance.
Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
Optimized document management processes, leading to quicker access to critical information during case preparation.
Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
Conducted comprehensive legal research for case preparation, contributing to significant increase in successful case outcomes.
Maintained up-to-date knowledge of legal developments and changes in law, ensuring firm's practices remained compliant and effective.
Streamlined communication between legal team members, fostering collaborative work environment.
Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
Contributed to client retention by delivering exceptional support services and maintaining high levels of satisfaction.
Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
Improved efficiency in document production and management through introduction of advanced software tools.
Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
Enabled successful case outcomes by accurately compiling and organizing evidence and supporting documentation.
Supported case strategy development with detailed research on legal precedents and relevant laws.
Assisted in negotiation and drafting of settlement agreements, facilitating amicable resolutions in numerous cases.
Financial Advisor
FWD
Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Established new client relationships by conducting thorough needs assessments during initial consultations.
Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Ensured compliance with industry regulations and company policies while serving clients'' best interests.
Worked with clients to support understanding of rationale and details of financial strategies.
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Collaborated with team members to streamline processes and improve overall client experience.
Facilitated new client onboarding process and investment account setup.
Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
Delivered strategic investment advice for individual and corporate clients.
Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
Increased client satisfaction by providing personalized financial advice and investment strategies.
Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
Insurance Claims Specialist
Security Pacific Assurance Corporation
Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
Evaluated and settled complex insurance claims in strict timeframes.
Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
Freelancer
Legal Assistant
Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
Enhanced client satisfaction by delivering high-quality work within deadlines.
Analyzed user feedback to gather input and identify areas required for improvement.
Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Strengthened client relationships with consistent communication and timely project updates.
Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Optimized project efficiency by creating and implementing effective task management strategies.
Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
Streamlined project workflows by identifying areas for improvement and implementing changes accordingly.
Boosted personal brand recognition through regular blog posts or articles showcasing my expertise in the field.
Liaison Representative
Tax Management
Conducted market research to identify new business opportunities, driving revenue growth for the company.
Obtained, verified, and distributed Type and Type reports.
Conducted regular performance reviews of team members to foster continuous improvement in individual skills.
Planned, executed and monitored Type project.
Managed cross-functional teams for successful project execution and improved collaboration.
Collaborated with internal departments to develop cohesive strategies for achieving company goals.
Analyzed data to assess and report on identifiable and relevant trends.
Facilitated smooth transitions during organizational changes by maintaining open lines of communication among staff members.
Negotiated contracts and agreements, resulting in significant cost savings for the company.
Assisted in proposal development, securing new business deals and expanding the company''s client base.
Facilitated communication between Type and Type parties.
Implemented process improvements, leading to increased productivity and reduced operational costs.
Education
Bachelor Of Administrative Studies - Culinary Arts / Events Management
Miriam College
Quezon City Philippines
04.2018
Skills
Upselling strategies
Sales expertise
Retail experience
Sales proficiency
Personalized recommendations
Cross-selling techniques
Relationship building and management
Languages
English
Advanced (C1)
Timeline
Beauty Advisor
Shiiseido Cosmetics
Shop Manager
Christian Dior Cosmetics & Skin Care
Legal Assistant
Inton ,Magcalas , Macapagal Notarial Law Office
Financial Advisor
FWD
Insurance Claims Specialist
Security Pacific Assurance Corporation
Freelancer
Legal Assistant
Liaison Representative
Tax Management
Bachelor Of Administrative Studies - Culinary Arts / Events Management
Miriam College
Similar Profiles
Janie LeJanie Le
Startup Founder at Online Cosmetics Shop (Delwyn Cosmetics)Startup Founder at Online Cosmetics Shop (Delwyn Cosmetics)
