Maria Cristina Calipayan
City Of San Jose Del Monte, Province Of Bulacan
Summary
Dynamic professional with a proven track record in customer service and technical support, notably at Concentrix. Excelled in resolving complex technical issues and enhancing customer satisfaction, leveraging critical thinking and computer proficiency. Skilled in relationship building and problem resolution, consistently achieving high customer loyalty rates.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Workforce Assistant/Talent Acquisition Assistant
ACS PRO Global
03.2024 - Current
- Use various channels to find potential candidates.
- Ensured compliance with federal regulations by meticulously reviewing all documentation for accuracy and completeness.
- Network with potential candidates and develop a talent pipeline.
- Effectively manage the schedules of the employees on their designated nursing and rehabilitation facilities.
- Getting the availability of the employees and confirming it to the facilities.
- Ensuring that employees are consistently attending their scheduled shifts
Technical Support Representative
Concentrix, UP Technohub
03.2023 - 02.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative
TTEC
04.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Concentrix
05.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Teleperformance
01.2019 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Service Crew
FoodAsia Corporation
07.2018 - 11.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
Computer Operator
Beats Internet Cafe
11.2015 - 06.2018
- Making sure that all units are working properly
- Assisting customers and providing smooth transactions
- Trouble shooting desktop with slow connectivity.
Education
Associate of Science - Psychology
Sto. Rosario Sapang Palay College
City Of San Jose Del Monte, BulacanSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
Timeline
Workforce Assistant/Talent Acquisition Assistant
ACS PRO Global
03.2024 - Current
Technical Support Representative
Concentrix, UP Technohub
03.2023 - 02.2024
Customer Service Representative
TTEC
04.2022 - 03.2023
Customer Service Representative
Concentrix
05.2019 - 01.2022
Customer Service Representative
Teleperformance
01.2019 - 03.2019
Service Crew
FoodAsia Corporation
07.2018 - 11.2018
Computer Operator
Beats Internet Cafe
11.2015 - 06.2018
Associate of Science - Psychology
Sto. Rosario Sapang Palay College