Maria Cristina Acuram
Loon, Bohol,BOH
Summary
Dynamic Subject Matter Expert and Customer Service Representative with a proven track record at Concentrix and Results Cx. Excelled in mentoring, enhancing team performance, and resolving customer issues, showcasing strong analytical skills and exceptional communication. Achieved operational efficiency and customer satisfaction through creative solutions and active listening.
Overview
7
7
years of professional experience
Work History
Subject Matter Expert
Concentrix
08.2019 - 01.2025
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Customer Service Representative Agent
Results Cx
05.2018 - 07.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Education
Bachelor of Science - Education Major in English
Bohol Island State University
Calape, Bohol, PhilippinesSkills
- Strong analytical skills
- Customer focus
- Creative solutions
- Excellent communication
- Active listening
- Task prioritization
- Decision-making
- Conflict resolution
- Reliability
- Adaptability and flexibility
- Operational efficiency
- Self motivation
Timeline
Subject Matter Expert
Concentrix
08.2019 - 01.2025
Customer Service Representative Agent
Results Cx
05.2018 - 07.2019
Bachelor of Science - Education Major in English
Bohol Island State University
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