Summary
Overview
Work History
Skills
Services Offered
Accomplishments
Work Availability
Software
Quote
Timeline
AssistantManager
Maria Christina Ledesma

Maria Christina Ledesma

Administrative Assistant | LinkedIn Sales Navigator Professional | Lead Generator | Customer Support Specialist | Social Media Manager
Cebu, Philippines,Philippines

Summary

A multifaceted Administrative Assistant with an extensive background in a variety of office administration duties and 9+ years of work experience catering to small, medium, and large-sized companies. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Hardworking and versatile with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities. Especially effective at providing top-notch business support to C-Suite executives, producing high quality leads through LinkedIn Prospecting, lead generation, and data entry, managing social media accounts, maintaining calendars, corresponding to emails, and communicating with clients.

My top priority is to exceed client's expectations to make them very happy and satisfied. I will take care of your business as if it's my own.

Overview

9
9
years of professional experience

Work History

Executive Admin Assistant | PA

Freelance
06.2012 - Current
  • Worked with executives from the following industries - e-commerce, construction, financial, food, health services, textiles, information technology, marketing and advertising, pharmaceutical, staffing and recruiting, human resource, real estate, training and coaching, writing and publishing, law practice
  • Provide top-notch administrative and business support to C-Suite executives while supporting other team members of the company
  • Perform various clerical duties which includes answering emails, handling social media accounts, overseeing marketing-related tasks and generating high quality leads
  • Act as principal administrative contact and liaison between the business owner, clients and customers
  • Maintain CEO’s busy calendar - schedule meetings, book appointments, prepare agendas and organize CEO's schedule to ensure that his/her time is focused on critical, strategic issues
  • Create well-researched documents, proofread drafts of letters and assist in the preparation of regularly scheduled reports
  • Perform basic accounting tasks such as encoding outgoing/incoming financial transactions manually before reconciling them
  • Manage multiple projects and coordinate with other team members until full completion
  • Answer telephone, email, and social media inquiries in a courteous manner with a high degree of accuracy
  • Manage social media accounts such as Facebook, Twitter, Instagram, and LinkedIn by searching, curating and posting content (blogs/articles/images) in order to increase followers and attract customers
  • Create and maintain computer records and paper files, write and distribute emails, correspond to memos, letters, faxes and forms and organize work using tools like MS Excel and Word and office equipment
    Conduct online web research regarding various topics for better business practices and procedures
    Source and generate high quality and high converting leads using tools such as Connectifier, Find That Lead, Hunter.io, LinkedIn, Pitchbook, Rapportive, RocketReach, Zoominfo and many more
    Update contact list and manage customer information

LinkedIn Sales Navigator Specialist

Freelance
09.2014 - 05.2021
  • Use LinkedIn Sales Navigator to generate leads and Advanced Search to identify, find and source leads for businesses
  • Apply specific search parameters or filters to find high quality and high converting leads for clients from various sectors
  • Create an excel sheet and add labels such as name, LinkedIn URL, company, website, title/position, email address and contact info
  • Copy and paste the person's data into the spreadsheet
  • Check for any missing information and fill in the missing data by researching via Google Search or through the company website
  • Find specific contact information like email address and contact number using Google search, through the website, LinkedIn, Facebook, and other tools such as Connectifier, Find That Lead, Hunter.io, Pitchbook, Rapportive, RocketReach, Zoominfo and many more
  • Verify that all leads and data are correct

Lead Generation Specialist | Data Entry Clerk

Freelance
06.2012 - 05.2021
  • Produce high quality leads on a regular basis by generating B2B and B2C contacts using social media platforms and other relevant marketing channels
  • Find potential clients for the sales team by using persuasive abilities and creative methods and conduct thorough research in order to identify potential buyers for products and services
  • Find ways to grow the sales pipeline and achieve quotas while delivering projects in a timely fashion
  • Collaborate with the sales and marketing team to identify high converting leads and close business deals
  • Fill in missing information of contacts such as company name, email address, contact number, website, LinkedIn URL and social media accounts and verify the accuracy of data
  • Manage new and existing clients and prospects using excel, CRMs and other tools
  • Update and organizing contact records and lists
    Sort, file and organize paperworks and documents and convert files to other formats
  • Preparing and sorting documents for data entry
  • Collect and gather data from online sources and entering them into database software, sheets and forms
  • Check and ensure the accuracy of data by updating information, deleting duplicates, filtering and sorting files
  • Creating data backups as part of a contingency plan

Social Media Account Manager

Freelance
06.2012 - 05.2021
  • Increase fanbase and followers and grow client's network by using marketing strategies and techniques
  • Attract prospects and customers by engaging with them through social media platforms
  • Manage client's social media accounts like Facebook, Twitter, Instagram, Youtube, LinkedIn
  • Find and curate content and source images for social media posting
  • Schedule and publish articles like blogs, articles and quotes in social media platforms using tools such as Buffer and Hootsuite

Customer Support Specialist - Email, Chat, Phone

Call Center
09.2006 - 06.2012
  • Respond to inquiries via phone, chat and email about products and services
  • Address customer's issues and concerns based on standard protocols and know how to de-escalate a situation and resolve issues efficiently when needed
  • Manage emails daily using given templates
  • Provide an exceptional customer service to clients as first point of contact to ensure customer retention
  • Handle irate customers with high level of professionalism
  • Manage stress effectively to tackle difficult situations
  • Win people and build valuable relationships with repeat customers
  • Demonstrate a strong understanding and knowledge of company products and services to know the best advice and solutions to give to customers while marking personal recommendations

Skills

Adaptability & Flexibility

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Services Offered

  • Administrative Support and Office Administration
  • Appointment Setting and Telemarketing
  • Basic Bookkeeping - Encoding Financial Transactions and Reconciling
  • Calendar Scheduling and Diary Management
  • Contact List Creation and Management
  • Customer Support (Phone, Chat and Email)
  • Data Entry | Data Mining | Data Processing
  • Email Address Lead Generation
  • Email Correspondence
  • Event Management and Planning
  • File Conversion, Formatting and Maintenance
  • Lead Generation - B2B and B2C
  • Lead Sourcing and Verification
  • LinkedIn Sales Navigator Prospecting
  • List Building and Database Management
  • List Cleaning and List Seeding
  • Making Travel Arrangements
  • Online Market Research
  • Recruiting and Handling Basic HR Duties
  • Social Media Account Management
  • Web Scraping
    Website Maintenance

Accomplishments

  • Contributed to the growth of the client's followers in different online platforms such as Facebook, Twitter, Instagram, LinkedIn by continuously posting content like articles/blogs related to what they do
  • Exceeded monthly quotas and was awarded as Top Agent with the Most Number of Emails Answered for the month
  • Helped clients increase their fanbase, grow their followers and expand their network by using marketing strategies and techniques and platforms such as LinkedIn Sales Navigator
  • Provided exemplary customer support to clients and was awarded as Top Agent of the Month

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Bexio

Quickbooks

Calendly

Google Calendar

Contactually

HubSpot

NetSuite

Pipedrive

Connectifier

Find That Lead

Hunterio

Pitchbook

Rapportive

RocketReach

Zoominfo

Active Campaign

Aweber

Connect365

Gmail

Mailchimp

Microsoft Outlook

Roundcube

Yahoo Mail

Zoho Mail

Boxcom

Dropbox

Google Drive

Canva

Stencil

Microsoft Teams

Soapbox

Zoom

Google Hangouts

Skype

Slack

Viber

WhatsApp

Asana

Basecamp

Flow

Jira

Monday

Tallyfy

Toodledo

Trello

Camtasia

Droplr

Jing

Vimeo

Team Viewer

Buffer

Dux-Soup

Grum

Hootsuite

Schedugram

Sendible

Letter Friend

SendOutCards

Harvest App

Hubstaff

Time Doctor

Eyebeam

Five9

Google Voice

Ring Central

Vicidial

Gogvo

Joomla

Go Daddy

Squarespace

Wordpress

Kajabi

Google Docs

Microsoft Office Excel

Microsoft Office Word

Office Evolution

Scrivener

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

LinkedIn Sales Navigator Specialist

Freelance
09.2014 - 05.2021

Executive Admin Assistant | PA

Freelance
06.2012 - Current

Lead Generation Specialist | Data Entry Clerk

Freelance
06.2012 - 05.2021

Social Media Account Manager

Freelance
06.2012 - 05.2021

Customer Support Specialist - Email, Chat, Phone

Call Center
09.2006 - 06.2012

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Maria Christina LedesmaAdministrative Assistant | LinkedIn Sales Navigator Professional | Lead Generator | Customer Support Specialist | Social Media Manager