Bexio
Maria Christina Ledesma
Administrative Assistant | LinkedIn Sales Navigator Professional | Lead Generator | Customer Support Specialist | Social Media Manager
Cebu, Philippines,Philippines
Summary
A multifaceted Administrative Assistant with an extensive background in a variety of office administration duties and 9+ years of work experience catering to small, medium, and large-sized companies. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Hardworking and versatile with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities. Especially effective at providing top-notch business support to C-Suite executives, producing high quality leads through LinkedIn Prospecting, lead generation, and data entry, managing social media accounts, maintaining calendars, corresponding to emails, and communicating with clients.
My top priority is to exceed client's expectations to make them very happy and satisfied. I will take care of your business as if it's my own.
Overview
9
9
years of professional experience
Work History
Executive Admin Assistant | PA
Freelance
06.2012 - Current
- Worked with executives from the following industries - e-commerce, construction, financial, food, health services, textiles, information technology, marketing and advertising, pharmaceutical, staffing and recruiting, human resource, real estate, training and coaching, writing and publishing, law practice
- Provide top-notch administrative and business support to C-Suite executives while supporting other team members of the company
- Perform various clerical duties which includes answering emails, handling social media accounts, overseeing marketing-related tasks and generating high quality leads
- Act as principal administrative contact and liaison between the business owner, clients and customers
- Maintain CEO’s busy calendar - schedule meetings, book appointments, prepare agendas and organize CEO's schedule to ensure that his/her time is focused on critical, strategic issues
- Create well-researched documents, proofread drafts of letters and assist in the preparation of regularly scheduled reports
- Perform basic accounting tasks such as encoding outgoing/incoming financial transactions manually before reconciling them
- Manage multiple projects and coordinate with other team members until full completion
- Answer telephone, email, and social media inquiries in a courteous manner with a high degree of accuracy
- Manage social media accounts such as Facebook, Twitter, Instagram, and LinkedIn by searching, curating and posting content (blogs/articles/images) in order to increase followers and attract customers
- Create and maintain computer records and paper files, write and distribute emails, correspond to memos, letters, faxes and forms and organize work using tools like MS Excel and Word and office equipment
Conduct online web research regarding various topics for better business practices and procedures
Source and generate high quality and high converting leads using tools such as Connectifier, Find That Lead, Hunter.io, LinkedIn, Pitchbook, Rapportive, RocketReach, Zoominfo and many more
Update contact list and manage customer information
LinkedIn Sales Navigator Specialist
Freelance
09.2014 - 05.2021
- Use LinkedIn Sales Navigator to generate leads and Advanced Search to identify, find and source leads for businesses
- Apply specific search parameters or filters to find high quality and high converting leads for clients from various sectors
- Create an excel sheet and add labels such as name, LinkedIn URL, company, website, title/position, email address and contact info
- Copy and paste the person's data into the spreadsheet
- Check for any missing information and fill in the missing data by researching via Google Search or through the company website
- Find specific contact information like email address and contact number using Google search, through the website, LinkedIn, Facebook, and other tools such as Connectifier, Find That Lead, Hunter.io, Pitchbook, Rapportive, RocketReach, Zoominfo and many more
- Verify that all leads and data are correct
Lead Generation Specialist | Data Entry Clerk
Freelance
06.2012 - 05.2021
- Produce high quality leads on a regular basis by generating B2B and B2C contacts using social media platforms and other relevant marketing channels
- Find potential clients for the sales team by using persuasive abilities and creative methods and conduct thorough research in order to identify potential buyers for products and services
- Find ways to grow the sales pipeline and achieve quotas while delivering projects in a timely fashion
- Collaborate with the sales and marketing team to identify high converting leads and close business deals
- Fill in missing information of contacts such as company name, email address, contact number, website, LinkedIn URL and social media accounts and verify the accuracy of data
- Manage new and existing clients and prospects using excel, CRMs and other tools
- Update and organizing contact records and lists
Sort, file and organize paperworks and documents and convert files to other formats - Preparing and sorting documents for data entry
- Collect and gather data from online sources and entering them into database software, sheets and forms
- Check and ensure the accuracy of data by updating information, deleting duplicates, filtering and sorting files
- Creating data backups as part of a contingency plan
Social Media Account Manager
Freelance
06.2012 - 05.2021
- Increase fanbase and followers and grow client's network by using marketing strategies and techniques
- Attract prospects and customers by engaging with them through social media platforms
- Manage client's social media accounts like Facebook, Twitter, Instagram, Youtube, LinkedIn
- Find and curate content and source images for social media posting
- Schedule and publish articles like blogs, articles and quotes in social media platforms using tools such as Buffer and Hootsuite
Customer Support Specialist - Email, Chat, Phone
Call Center
09.2006 - 06.2012
- Respond to inquiries via phone, chat and email about products and services
- Address customer's issues and concerns based on standard protocols and know how to de-escalate a situation and resolve issues efficiently when needed
- Manage emails daily using given templates
- Provide an exceptional customer service to clients as first point of contact to ensure customer retention
- Handle irate customers with high level of professionalism
- Manage stress effectively to tackle difficult situations
- Win people and build valuable relationships with repeat customers
- Demonstrate a strong understanding and knowledge of company products and services to know the best advice and solutions to give to customers while marking personal recommendations
Skills
Adaptability & Flexibility
Basic Bookkeeping - Encoding Transactions and Reconciliation
Can Follow Instructions Correctly
Can Work Independently with Minimum Supervision
Database Management and Software
Decision Making
Dependable, Reliable and Consistent
Editing and Word Processing
Excellent English Communication Skills (Written and Verbal)
Excellent Typing and Keyboard Skills (75-80 wpm)
Goal-Oriented, Energetic and Motivated with a Hunger to Succeed
Great Research Skills
High Attention to Detail
Highly Organized and Efficient
Knowledge of MS Office Suite - Excel and Word
Leadership, Management and Mentoring
Marketing, Sales and Negotiation
Persistent and Results-Oriented
Planning, Organizing and Prioritizing
Proofreading - Editing, Spelling, and Grammar
Social Media and Project Management
Superb Work Ethic
Time Management
Executive calendars
Administrative support
Executive leadership experience
Administrative office operations
Administrative expertise
Administrative coordination
Basic administrative knowledge
Administrative organization
Administrative skills
Services Offered
- Administrative Support and Office Administration
- Appointment Setting and Telemarketing
- Basic Bookkeeping - Encoding Financial Transactions and Reconciling
- Calendar Scheduling and Diary Management
- Contact List Creation and Management
- Customer Support (Phone, Chat and Email)
- Data Entry | Data Mining | Data Processing
- Email Address Lead Generation
- Email Correspondence
- Event Management and Planning
- File Conversion, Formatting and Maintenance
- Lead Generation - B2B and B2C
- Lead Sourcing and Verification
- LinkedIn Sales Navigator Prospecting
- List Building and Database Management
- List Cleaning and List Seeding
- Making Travel Arrangements
- Online Market Research
- Recruiting and Handling Basic HR Duties
- Social Media Account Management
- Web Scraping
Website Maintenance
Accomplishments
- Contributed to the growth of the client's followers in different online platforms such as Facebook, Twitter, Instagram, LinkedIn by continuously posting content like articles/blogs related to what they do
- Exceeded monthly quotas and was awarded as Top Agent with the Most Number of Emails Answered for the month
- Helped clients increase their fanbase, grow their followers and expand their network by using marketing strategies and techniques and platforms such as LinkedIn Sales Navigator
- Provided exemplary customer support to clients and was awarded as Top Agent of the Month
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Quickbooks
Calendly
Google Calendar
Contactually
HubSpot
NetSuite
Pipedrive
Connectifier
Find That Lead
Hunterio
Pitchbook
Rapportive
RocketReach
Zoominfo
Active Campaign
Aweber
Connect365
Gmail
Mailchimp
Microsoft Outlook
Roundcube
Yahoo Mail
Zoho Mail
Boxcom
Dropbox
Google Drive
Canva
Stencil
Microsoft Teams
Soapbox
Zoom
Google Hangouts
Skype
Slack
Viber
Asana
Basecamp
Flow
Jira
Monday
Tallyfy
Toodledo
Trello
Camtasia
Droplr
Jing
Vimeo
Team Viewer
Buffer
Dux-Soup
Grum
Hootsuite
Schedugram
Sendible
Letter Friend
SendOutCards
Harvest App
Hubstaff
Time Doctor
Eyebeam
Five9
Google Voice
Ring Central
Vicidial
Gogvo
Joomla
Go Daddy
Squarespace
Wordpress
Kajabi
Google Docs
Microsoft Office Excel
Microsoft Office Word
Office Evolution
Scrivener
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
LinkedIn Sales Navigator Specialist
Freelance
09.2014 - 05.2021
Executive Admin Assistant | PA
Freelance
06.2012 - Current
Lead Generation Specialist | Data Entry Clerk
Freelance
06.2012 - 05.2021
Social Media Account Manager
Freelance
06.2012 - 05.2021
Customer Support Specialist - Email, Chat, Phone
Call Center
09.2006 - 06.2012