MARIA CECILIA USMAN
Housekeeping Staff/ Room Attendant
Doha
Summary
Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Office Girl
Panda Marketing And Distribution Company - Qatar
Doha
09.2023 - Current
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic..
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
Sales Associate
Rafeeq Mart - Qatar
Doha
04.2021 - 08.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accepting delivery items, product checking, records, and orders for restock.
Customer Service Representative
Family Entertainment Center
Doha
11.2017 - 03.2021
- Assisting guests with inquiries, providing information about available attractions, activities, and pricing options
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operating and managing various attractions and games, such as arcade machines, mini-golf courses, go-karts, bowling lanes, or laser tag arenas
Housekeeping Attendant
Grand Regal Hotel
Doha
02.2016 - 11.2017
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Perform a variety of cleaning activities such as vacuumed, mopping, dusting and polishing
- Notify superiors for any damages, deficits and disturbances
- Ensure all rooms are cared for and inspected according to standards
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Bachelor of Science - Hotel And Restarant Management
Lyceum of The Philippines
Intramuros, Manila 06.1992 - 03.1995
High School Diploma -
Pasay City East High School
Pasay City 06.1988 - 04.1992
Skills
Honest and Integrity
Cleaning techniques
Time management
Excellent Customer Service attitude
Adaptability
Good Communication Skills
Attention to detail
Teamwork
Self motivated and Initiative
Inventory Management
Certification
Certificate of Attendance for having attended the Seminar Philippines Food and Beverage Management ,Housekeeping ,Operations Front Office Management
Timeline
Office Girl
Panda Marketing And Distribution Company - Qatar
09.2023 - Current
Sales Associate
Rafeeq Mart - Qatar
04.2021 - 08.2023
Customer Service Representative
Family Entertainment Center
11.2017 - 03.2021
Housekeeping Attendant
Grand Regal Hotel
02.2016 - 11.2017
Bachelor of Science - Hotel And Restarant Management
Lyceum of The Philippines
06.1992 - 03.1995
High School Diploma -
Pasay City East High School
06.1988 - 04.1992