Maria Cecilia Torres

• Main Duties: Account and Support Specialist for Stripe’s SMB and Priority Operations accounts. Current line of business: SAAS
• Medium: Chat, Phone and Email
• Must have knowledge on all Stripe products including Stripe API
• Assist on the onboarding and verification process of the account
• Educate Users on how to process payments, payouts, refunds, disputes, etc.
• Educate on how Stripe fees and other pricing are computed
• Assist in enabling different payment methods and how to integrate them
• Discuss the available financial reports
• Discuss how Radar works
• Assist in API integration and basic technical troubleshooting
• Makes a follow up via email
• Client: Stripe, USA

• Main Duties: Universal Customer Care for both mobile and fixed services
• Change of Ownership
• Update of Personal details (service number, email, address, contacts)
• Postpaid and Prepaid SIM activation
• Telemarketer for mobile devices -plans and Devices inquiry
• Explanation of bill invoice and direct debit set up
• Applying and explaining payment extension and arrangements
• Assistance in Basic Troubleshooting of devices and email log-ins
• Client: Optus, Australia

• Main Duties: Clerical works assigned at the Office of the Vice Mayor

• Main Duties:

Handles account opening, deposits, withdrawals for both local and foreign clients.

• Main Duties:
• Issues official receipt and provisionary receipt for collections received from clients, subsidiaries and affiliates
• Functions as Petty Cash Fund Custodian
• Prepares checks and vouchers for Head Office and branches

Makes proposal or business letter for prospective clients

• Conducts area canvassing and fieldworks to different economic zones and industrial area
• Conducts Telemarketing
• Assistance to payroll