MARIA CARMEN A. VERZO
RETAIL SELLING DEPARTMENT MANAGER
CALOOCAN,METRO MANILA
Summary
Goal-oriented manager with distinguished experience in Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
14
years of post-secondary education
31
31
years of professional experience
Work History
Selling Manager
THE SM STORE MEGAMALL and THE SM STORE MARIKINA
Mandaluyong and Marikina, Metro Manila
01.2001 - 12.2020
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Built relationships with customers and community to establish long-term business growth.
STORE CONSIGNOR SUPERVISOR
THE SM STORE MEGAMALL DEPARTMENT STORE
Mandaluyong, Quezon City, Metro Manila
01.1997 - 03.2001
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. Monitors all Consignment transactions
- Interviews, accepts and trains SC demo personnel. Identified issues, analyzed information and provided solutions to problems.
- Personnel Supervision. Implements employee discipline. Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Monitors and assesses stockroom area assignments and maintenance.
- Worked flexible hours; weekend, and holiday shifts.
Selling Supervisor
The SM Store Megamall Department Store
Mandaluyong City, Metro Manila
10.1996 - 02.1997
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Supervised sales team of 300 people, stepping in to support employees and deliver smooth sales processes for clients.
- Resolved customer issues quickly to increase sales and meet quotas.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Produced contracts, reports, letters, and proposals for clients.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Corporate Sales Executive
EASYCALL Communications Philippines
Mandaluyong, Metro Manila
04.1993 - 12.1994
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Conferred with customers to understand needs and make targeted Pager recommendations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Informed customers of promotions to increase sales productivity and volume.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings of 100%
Sales Coordinator
ABOITIZ Mining and Equipment Corporation
Makati City, Metro Manila
01.1988 - 03.1993
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Presented KOMATSU DRESSER during retail trade shows to increase market share and make connections with potential customers.
- Stayed updated on Product or Service and maintained long-term relationships with clients, resulting in increased overall sales.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
Education
High School Diploma -
ST. THERESA'S COLLEGE
D. TUAZON, QUEZON CITY 06.1972 - 03.1982
Bachelor of Science - Nutrition And Dietetics
UNIVERSITY oF SANTO TOMAS
ESPANA, MANILA 06.1982 - 03.1986
Skills
Extensive personal network
Solution selling
Sales presentations
Accomplished manager
Business development and planning
Sales processes
Strategic Planning
Coaching and mentoring
Trained in consumer marketing
Direct sales
Sales Reporting
Analytical problem solver
Timeline
Selling Manager
THE SM STORE MEGAMALL and THE SM STORE MARIKINA
01.2001 - 12.2020
STORE CONSIGNOR SUPERVISOR
THE SM STORE MEGAMALL DEPARTMENT STORE
01.1997 - 03.2001
Selling Supervisor
The SM Store Megamall Department Store
10.1996 - 02.1997
Corporate Sales Executive
EASYCALL Communications Philippines
04.1993 - 12.1994
Sales Coordinator
ABOITIZ Mining and Equipment Corporation
01.1988 - 03.1993
Bachelor of Science - Nutrition And Dietetics
UNIVERSITY oF SANTO TOMAS
06.1982 - 03.1986
High School Diploma -
ST. THERESA'S COLLEGE
06.1972 - 03.1982