Maria Carmen Alampay
Guest Reservation Specialist / Property Management / Guest Service Agent / Real Estate Agent / Customer Service
Pasay
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced in delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented and attentive.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
Work History
Reservationist/Guest Service/Social Media Marketng
Empty Spaces
Florida
07.2022 - 02.2023
- Took reservation thru email and or over the phone on our properties located in Moab Utah, Lake Havasu, Crested Butte and Grand Mesa through different
- Processed reservations via OTA platform (Airbnb, VRBO, Expedia, etc.).
- Processes payment invoice, cancellation, alteration and refunds.
- Handling tenant/guest complaints promptly and appropriately, reports to operations team, calling in repairmen and other support services.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Provided customers with information about availability and pricing
- Answered emails and incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Handled customer complaints to satisfy and retain guests.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Worked closely with in-house design team to develop visuals for content.
- Scheduled social media post for Facebook and Instagram
Customer Service Reservation Agent
Enshored Inc
Pasig
08.2021 - 06.2022
- Quickly and accurately answered customer questions via email. Suggested effective solutions and resolved issues to increase customer satisfaction
- Referred to Travelperk policies, procedures, tactics and by thinking out of the box when anything established is not enough
- Willingness to take on added responsibilities to meet team goals
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information via email.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Healthcare Customer Service Representative
Tata Consultancy
BGC Taguig
02.2021 - 08.2021
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Handled customer service inquiries through email.
Villa Specialist/Guest Service Officer
Elite Havens
Makati
05.2015 - 02.2021
- Handled reservation for luxury villas in Bali, Lombok, Phuket, Koh Samui, Sri Lanka, Japan and Maldives.
- Worked with Australian, Russian and American customers to understand needs and provide excellent service.
- Assisted guest requirements from check-in through check-out.
- Collaborated with team members to achieve target results
- Handled event bookings for Indonesia and Thailand.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Handled Airbnb, Expedia, Booking.com and other OTA's platform
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with front-of-house and guest services team to facilitate smooth villa operations.
Customer Service Representative (AUS Real Estate)
UX Direct Global
Pasig
02.2014 - 04.2015
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Communicated with clients to understand property needs and preferences.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Coordinated appointments to show tenants and buyers prospective homes.
Corporate Travel Counselor (Technical Department)
Carlson Wagonlit Travel
Makati
04.2013 - 12.2013
- Arranged travel accommodations for groups, executives, and special needs clients.
- Provided exemplary customer service to executives and employees which helped build lasting relationships and secure new travel assignments.
- Responded to customer inquiries and provided technical assistance over phone, chat and in email.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
Reservation Sales Agent
Aegis People Support
Makati
11.2009 - 03.2013
- Answered incoming phone calls and addressed questions from customers
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
Customer Service Agent (2 Months Contractual Emp)
Trec Pacific Pasig
Pasig
08.2009 - 10.2009
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided customers with status updates for tracked packages.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Responded to customer requests for products, services, and company information.
Order Taker
DThru Corporations
Pasig
03.2009 - 08.2009
- Offered immediate, friendly and knowledgeable
- Assistance to every american guest
- Described menu items in detail and educated customers about meal options
- Entered orders into computer system quickly and in proper sequence
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.2009-11, Arranged travel accommodations for corporate clients
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Education
Epifanio Delos Santos Elementary School
Pasay 06.1990 - 03.1996
High School Diploma -
Makati High School
Makati Ciy 06.1996 - 03.2000
Bachelor of Science - Hotel And Restaurant Management
Arellano University
Pasay City 06.2000 - 04.2004
1 Year Vocational Course - Computer Secretarial
Mother Ignacia Center For Human Development
Pasay City 06.2009 - 03.2010
Skills
Hotel accomodations
undefinedTimeline
Reservationist/Guest Service/Social Media Marketng
Empty Spaces
07.2022 - 02.2023
Customer Service Reservation Agent
Enshored Inc
08.2021 - 06.2022
Healthcare Customer Service Representative
Tata Consultancy
02.2021 - 08.2021
Villa Specialist/Guest Service Officer
Elite Havens
05.2015 - 02.2021
Customer Service Representative (AUS Real Estate)
UX Direct Global
02.2014 - 04.2015
Corporate Travel Counselor (Technical Department)
Carlson Wagonlit Travel
04.2013 - 12.2013
Reservation Sales Agent
Aegis People Support
11.2009 - 03.2013
Customer Service Agent (2 Months Contractual Emp)
Trec Pacific Pasig
08.2009 - 10.2009
1 Year Vocational Course - Computer Secretarial
Mother Ignacia Center For Human Development
06.2009 - 03.2010
Order Taker
DThru Corporations
03.2009 - 08.2009
Bachelor of Science - Hotel And Restaurant Management
Arellano University
06.2000 - 04.2004
High School Diploma -
Makati High School
06.1996 - 03.2000
Epifanio Delos Santos Elementary School
06.1990 - 03.1996
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