Maria Carlota A. Sy
San Francisco
Summary
To utilize, share, and enhance my skills and knowledge in the fields of Communication, Technology, and English instruction. I aim to obtain a position where I can apply my organizational abilities, educational background, and communication skills to effectively educate and support others.
Professional educator prepared to deliver impactful and effective learning experiences. Strong focus on team collaboration and achieving results. Adept at adapting to changing needs while ensuring reliability. Skilled in curriculum development, lesson planning, and student engagement. Known for positive attitude and strong interpersonal skills.
Overview
22
22
years of professional experience
Work History
English Tutor for Vietnamese Students
Etalk Vietnam
12.2020 - 03.2025
- Developed customized curriculum to improve students' conversational fluency.
- Focused on vocabulary, pronunciation, and reading comprehension.
- Facilitated clear communication between students and administration to ensure a culturally sensitive and productive learning environment.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Improved students' written and verbal English skills through personalized learning programs.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Fostered a positive learning environment by establishing clear expectations and offering consistent support to students.
Freelance Article Writer
Mind Creative
07.2018 - 12.2020
- Produced content for digital platforms including blogs, product descriptions, and social media posts.
- Ensured high-quality, engaging, and informative writing aligned with current trends.
- Maintained consistency in tone, style, and voice for target audiences.
- Collaborated with editors to refine article ideas, resulting in improved readability and relevance.
- Contributed to the growth of online platforms by producing shareable and engaging content tailored for social media channels.
Online English Tutor for Japanese Students
RareJob Inc.
01.2012 - 01.2020
- Provided one-on-one English lessons tailored to each student's needs.
- Assessed student progress and offered constructive feedback.
- Delivered engaging and interactive lessons that improved language comprehension and confidence.
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Promoted a positive online learning environment by fostering respectful and inclusive interactions between students.
- Applied in-depth understanding of course materials and tutoring tactics to help new students.
- Adapted lesson plans for various skill levels, ensuring comprehensive understanding of English language concepts.
English Tutor for Spanish Students
ClasingElts
01.2016 - 08.2016
- Created a welcoming environment for effective English learning.
- Supported students of diverse backgrounds with grammar, pronunciation, and sentence construction.
- Regularly evaluated progress and adapted teaching strategies accordingly.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Improved students' written and verbal English skills through personalized learning programs.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
Customer Support Representative
Convergys
01.2013 - 05.2013
- Assisted Australian customers with billing, troubleshooting, and service concerns.
- Handled issues with professionalism and efficiency.
- Strengthened customer satisfaction by resolving concerns in a timely manner.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Account Manager / Virtual Assistant / Appointment Setter
Corona Capital Group LLC
09.2012 - 12.2012
- Managed client appointments and closed sales related to annuity and settlement purchases.
- Maintained professionalism in communication and negotiations.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Customer Service Representative
GE Money Servicing Philippines Inc.
03.2011 - 09.2012
- Provided credit services for TJX store cards and MasterCard holders.
- Delivered product information, resolved billing issues, and met performance targets.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Representative – Network Solutions
AEGIS PeopleSupport
08.2006 - 03.2011
- Offered SEO/SEM support and up-selling of domain/hosting packages.
- Handled troubleshooting for websites and email clients.
- Back Office Technical Support (POC) – EarthLink
- Processed business internet applications.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
IBM Daksh
10.2005 - 07.2006
- Supported Sprint Telecommunications customers with billing and mobile device issues.
- Promoted additional services and resolved concerns professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Student Assistant to the Dean
CDC Dean’s Office, University of the Philippines Los Baños
06.2003 - 10.2003
- Assisted in writing and editing articles and interviews.
- Contributed to magazine program planning and media tasks.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
Education
Bachelor of Science - Development Communication, Major in Journalism
University of The Philippines Los Baños
Los Banos, Laguna Philippines01.2005
High School -
Pedro Guevara Memorial National High School
Sta. Cruz Laguna Philippines01.2000
Elementary School -
Santa Cruz Elementary School
Sta. Cruz Laguna Philippines01.1996
Skills
- Fluent in English (verbal and written)
- Skilled in MS Office (Word, Excel, PowerPoint), HTML, Script & Technical Writing
- Experienced in email client troubleshooting (Outlook, Mac Mail, Thunderbird, Windows Live)
- Strong problem-solving and multitasking abilities
- Familiar with basic programming (Turbo Pascal) and culinary background
- Adaptable, detail-oriented, and committed to high ethical standards
- Strong vocabulary skills
- Bilingual in Filipino and English
- Online teaching capabilities
- Motivating students
Timeline
English Tutor for Vietnamese Students
Etalk Vietnam
12.2020 - 03.2025
Freelance Article Writer
Mind Creative
07.2018 - 12.2020
English Tutor for Spanish Students
ClasingElts
01.2016 - 08.2016
Customer Support Representative
Convergys
01.2013 - 05.2013
Account Manager / Virtual Assistant / Appointment Setter
Corona Capital Group LLC
09.2012 - 12.2012
Online English Tutor for Japanese Students
RareJob Inc.
01.2012 - 01.2020
Customer Service Representative
GE Money Servicing Philippines Inc.
03.2011 - 09.2012
Technical Support Representative – Network Solutions
AEGIS PeopleSupport
08.2006 - 03.2011
Customer Service Representative
IBM Daksh
10.2005 - 07.2006
Student Assistant to the Dean
CDC Dean’s Office, University of the Philippines Los Baños
06.2003 - 10.2003
Bachelor of Science - Development Communication, Major in Journalism
University of The Philippines Los Baños
High School -
Pedro Guevara Memorial National High School
Elementary School -
Santa Cruz Elementary School
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