Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic
Maria Antonette Reynoso

Maria Antonette Reynoso

Medical Admin/ Customer Service Representative
Santo Tomas, Province Of Batangas

Summary

Detail-oriented medical assistant with strong HIPAA compliance and patient scheduling skills. Committed to enhancing patient interactions and streamlining healthcare operations.

Overview

8
8
years of professional experience
1
1
Language

Work History

Medical Assistant

Cool Blue VA
01.2026 - Current
  • Assisted healthcare providers with patient assessments and documentation.
  • Managed appointment scheduling and maintained organized patient records.
  • Supported patient intake processes by gathering medical histories and vital signs.
  • Coordinated with medical staff to ensure efficient clinic operations.

Customer Care Representative

TeleTech Holdings - United Healthcare Group
03.2024 - 12.2025
  • Resolved 60-120 customer inquiries efficiently using CRM software.
  • Provided clear and accurate information regarding healthcare plans and services.
  • Streamlined communication processes to enhance response times for client queries.
  • Maintained comprehensive knowledge of insurance products to advise customers effectively.
  • Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

The Results Companies - Centene
10.2018 - 02.2024
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed health benefit inquiries, ensuring accurate information delivery to employees and dependents.
  • Scheduled patient appointments using electronic health record systems to optimize clinician availability.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.

Education

Bachelor of Science - Journalism And Mass Communication

University of Batangas
Lipa City, Province Of Batangas, Philippines
05.2001 -

Skills

Patient scheduling

Medical terminology knowledge

HIPAA compliance

Customer service

EMR / EHR

Software

EHR

Microsoft 365

Google Suite

Ring Central

Calendly

Zoom

Interests

Fangirling KPOP / Kdramas

Public Speaking

Timeline

Medical Assistant

Cool Blue VA
01.2026 - Current

Customer Care Representative

TeleTech Holdings - United Healthcare Group
03.2024 - 12.2025

Customer Service Representative

The Results Companies - Centene
10.2018 - 02.2024

Bachelor of Science - Journalism And Mass Communication

University of Batangas
05.2001 -
Maria Antonette ReynosoMedical Admin/ Customer Service Representative