Maria Antonette Cielo
Learning And Development Practitioner
Quezon City,00
Summary
Experienced Learning and Development Practitioner with over 19 years of experience in various industries such as BPO, IT, Consulting, and Shared Services. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
30
30
years of professional experience
10
10
years of post-secondary education
5
5
Certifications
Work History
Learning and Development Manager
White & Case Global Operations Center (Manila) LLP
Makati City
02.2019 - Current
- Manages the Manila Learning and Development operations servicing more than 600 Business Services employees.
- Developed surveys to identify training needs based on projected business directions, processes and changes.
- Created traditional and non-traditional learning curriculum and platforms which addressed growth domains and supported Firm competencies, strategies and values.
- Evaluates success of training programs (Levels 1-3) and recommended improvements to upper management to enhance effectiveness.
- Delivers leadership and behavioral training, onboarding sessions and other learning events via Webex, Zoom or in person.
- Collaborates with Customer Experience Council and Manila Workplace Committee in implementing site-wide culture building initiatives.
- Works with Global People function in carrying out global courses in Manila.
Project Consultant
DDI Philippines, Inc.
Pasig
09.2013 - 02.2019
- Facilitated DDI Leadership and workforce development solutions for top multinational and local companies (Baker McKenzie, Capital One Shared Services, Chevron, Emerson, Johnsons and Johnsons, Lexmark, Nestle Philippines, Netsuite, SC Johnson, Sun Life, United Laboratories and Wells Fargo).
- Contextualized program content for select clients (Deutsche Bank and Smart Communications, Inc.).
Learning and OD Consultant
The Green BOX Learning Solutions, Inc.
Pasig
09.2012 - 01.2019
- Worked with customers to understand needs and provide excellent service.
- Co-designed, developed and facilitated Learning and OD solutions to global and local organizations (ABS CBN, Accenture, ADP Philippines, Atlassian Philippines, Coca Cola, La Salle Greenhills, Megaworld, PLDT Philcom, Prudential Life UK, Rotary International, SureChoice Pharma, Inc, Tamayos Catering).
- Prepared variety of different written communications, reports and documents.
Independent Learning Consultant
Self-Employed
Quezon City
01.2012 - 01.2019
- Designed, developed and facilitated HR-OD workshops to local organizations.
- Served as Program Assessor, Proof-reader/editor, Scriptwriter and Speaker to Client Partners.
L&D Business Partner - PSG for APAC and Japan
Hewlett-Packard
Makati
01.2011 - 08.2011
- Managed L&D budget.
- Implemented target learning courses (instructor-led and virtual).
- Engaged with VPs for Sales, Country Sales Leaders and Managers (Volume and Channel) on their learning requirements.
- Handled vendor management.
- Engaged and supported Global HR programs.
Training Manager
Sykes Asia, Inc.
Makati
12.2003 - 12.2010
- Managed the Training and Development Team operations (Manila and Cebu).
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Ensured delivery of wide variety of courses focused on Foundational and Customized Agent Onboarding and Up-skilling programs for Phone, Email; and Back-Office support, including New Employee Orientation.
- Managed Training Supervisors, Specialists and Training Associates.
Education
Master of Arts - Human Resources And Values Education
Miriam College
Quezon City, Philippines 06.2020 - 12.2022
Bachelor of Arts - Communication Arts
Miriam College
Quezon City, Philippines 06.1991 - 04.1995
High School Diploma -
Stella Maris College
Cubao, Quezon City 06.1987 - 03.1991
Skills
ADDIE expertise
undefinedCertification
Certified Practitioner in Human Resources, CPHR/CAHR UK
Timeline
Certified Practitioner in Human Resources, CPHR/CAHR UK
11-2021
Certified DDI Facilitator, DDI
02-2021
Master of Arts - Human Resources And Values Education
Miriam College
06.2020 - 12.2022
Certified Gallup Strengths Coach, Gallup
05-2020
Learning and Development Manager
White & Case Global Operations Center (Manila) LLP
02.2019 - Current
Certified Target Selection and Interviewing (TSI) Interviewer, DDI
02-2014
Project Consultant
DDI Philippines, Inc.
09.2013 - 02.2019
Learning and OD Consultant
The Green BOX Learning Solutions, Inc.
09.2012 - 01.2019
Independent Learning Consultant
Self-Employed
01.2012 - 01.2019
L&D Business Partner - PSG for APAC and Japan
Hewlett-Packard
01.2011 - 08.2011
Certified Situational Leadership Trainer - The Core Program , The Center for Leadership Studies
07-2007
Training Manager
Sykes Asia, Inc.
12.2003 - 12.2010
Bachelor of Arts - Communication Arts
Miriam College
06.1991 - 04.1995
High School Diploma -
Stella Maris College
06.1987 - 03.1991
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