Maria Annrei Itou
Lipa
Summary
Dynamic and adaptable professional with extensive experience in customer service and team collaboration, notably at Clio's. Excelled in roles requiring critical thinking and problem-solving, achieving seamless operational efficiency. Skilled in multitasking and maintaining high standards of cleanliness and organization, contributing to positive customer experiences and workplace harmony.
Overview
4
4
years of professional experience
Work History
Pastry Cook Assistant
Clio's
Brgy. Lodlod Lipa City, Batangas
09.2024 - Current
- Accurately measure and weigh ingredients as per recipes, prepping fruits, nuts, and other components for pastry making.
- Assist in mixing batter, dough, and fillings, operating kitchen equipment like mixers, ovens, and proofers to bake various pastries.
- Monitor pastry ingredients and supplies, notifying the pastry chef when stock is low.
- Maintain cleanliness in the pastry kitchen, including washing dishes, wiping down surfaces, and adhering to food safety regulations.
- Arrange pastries on plates for service, ensuring visually appealing presentation.
Front Desk Receptionist
The Grand Bungalow
Padre Garcia, Batangas
01.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front of House Captain
Lil Thai Cafe
JP Laurel Highway, Mataas Na Lupa Lipa City, Batangas, Philippines
06.2021 - 12.2023
- Responsible for overseeing all activities within a team.
- Responsible for deciding how to approach tasks and develop a plan to accomplish them.
- Responsible for distributing information to team members and stakeholders.
- Responsible for keeping track of and structuring various tasks, employees and documents.
- Responsible for determining the goals that members will work toward.
- Help colleagues and set up the restaurant in a way that streamlines processes.
- Assisted customers with sales transactions accurately and efficiently, including cash, check, card and layaway payments.
- Greet guests upon arrival, warmly welcome them to the Restaurant.
Barista
Macao Imperial Tea
The Outlets Lipa
01.2021 - 04.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Culinary Arts (UNDERGRADUATE) - Cookery
Royal British College
Brgy. Marawoy Lipa City, BatangasSkills
- Restaurant experience
- Teamwork
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Reliability
- Clear communication
- Team cooperation
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
Languages
Filipino
Bilingual or Proficient (C2)
English
Advanced (C1)
Korean
Beginner (A1)
Timeline
Pastry Cook Assistant
Clio's
09.2024 - Current
Front Desk Receptionist
The Grand Bungalow
01.2024 - 08.2024
Front of House Captain
Lil Thai Cafe
06.2021 - 12.2023
Barista
Macao Imperial Tea
01.2021 - 04.2021
Culinary Arts (UNDERGRADUATE) - Cookery
Royal British College