Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Annrei Itou

Lipa

Summary

Dynamic and adaptable professional with extensive experience in customer service and team collaboration, notably at Clio's. Excelled in roles requiring critical thinking and problem-solving, achieving seamless operational efficiency. Skilled in multitasking and maintaining high standards of cleanliness and organization, contributing to positive customer experiences and workplace harmony.

Overview

4
4
years of professional experience

Work History

Pastry Cook Assistant

Clio's
Brgy. Lodlod Lipa City, Batangas
09.2024 - Current
  • Accurately measure and weigh ingredients as per recipes, prepping fruits, nuts, and other components for pastry making.
  • Assist in mixing batter, dough, and fillings, operating kitchen equipment like mixers, ovens, and proofers to bake various pastries.
  • Monitor pastry ingredients and supplies, notifying the pastry chef when stock is low.
  • Maintain cleanliness in the pastry kitchen, including washing dishes, wiping down surfaces, and adhering to food safety regulations.
  • Arrange pastries on plates for service, ensuring visually appealing presentation.

Front Desk Receptionist

The Grand Bungalow
Padre Garcia, Batangas
01.2024 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Front of House Captain

Lil Thai Cafe
JP Laurel Highway, Mataas Na Lupa Lipa City, Batangas, Philippines
06.2021 - 12.2023
  • Responsible for overseeing all activities within a team.
  • Responsible for deciding how to approach tasks and develop a plan to accomplish them.
  • Responsible for distributing information to team members and stakeholders.
  • Responsible for keeping track of and structuring various tasks, employees and documents.
  • Responsible for determining the goals that members will work toward.
  • Help colleagues and set up the restaurant in a way that streamlines processes.
  • Assisted customers with sales transactions accurately and efficiently, including cash, check, card and layaway payments.
  • Greet guests upon arrival, warmly welcome them to the Restaurant.

Barista

Macao Imperial Tea
The Outlets Lipa
01.2021 - 04.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Culinary Arts (UNDERGRADUATE) - Cookery

Royal British College
Brgy. Marawoy Lipa City, Batangas

Skills

  • Restaurant experience
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Reliability
  • Clear communication
  • Team cooperation
  • Organizational skills
  • Adaptability and flexibility
  • Verbal and written communication

Languages

Filipino
Bilingual or Proficient (C2)
English
Advanced (C1)
Korean
Beginner (A1)

Timeline

Pastry Cook Assistant

Clio's
09.2024 - Current

Front Desk Receptionist

The Grand Bungalow
01.2024 - 08.2024

Front of House Captain

Lil Thai Cafe
06.2021 - 12.2023

Barista

Macao Imperial Tea
01.2021 - 04.2021

Culinary Arts (UNDERGRADUATE) - Cookery

Royal British College
Maria Annrei Itou