Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

MARIA ANGELINE FON

Cebu City, Province Of Cebu

Summary

Business professional with proven track record in entrepreneurship and strategic planning. Expertise in managing all facets of business, from operations to financial oversight. Known for fostering collaborative team environment and delivering reliable results. Proficient in decision-making and adaptive to changing business needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sole Proprietor

Franc Diner
08.2024 - Current
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Conducted thorough market research to identify new opportunities for growth and expansion.

Sole Proprietor

Aeva's Coffee House
05.2024 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Designed business plan to define concept, short-term and long-term goals and strategies.

Sole Proprietor

Aeva's Coffee House
02.2021 - Current
  • Developed key operational initiatives to drive and maintain substantial business growth..
  • Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.

Founder

Thinkstitute PHL Online Tutorial Services
01.2021 - Current
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Improved operational efficiency, adopting new technologies that automated routine tasks.


Mandarin Tutor

Thinkstitute PHL Online Tutorial Services
01.2021 - Current
  • Created personalized lesson plans to meet needs of diverse learners.
  • Facilitated small group and one-on-one tutoring sessions focusing on Mandarin language.

Bilingual IT Service Desk Analyst

Wipro BPO (for Absorption)
09.2017 - 09.2018
  • Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end-users.
  • Diagnosed and troubleshot hardware, software and network issues.

Bilingual IT Service Desk Analyst

Collabera (Outsource for Wipro)
08.2016 - 09.2017
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to customer inquiries and provided technical assistance over phone.


ASIA CS Mandarin Programs Supervisor

Flamingo Bpo Solutions Inc
08.2014 - 08.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Mandarin Customer Service Representative

De Janiero Global Solutions BPO Inc.
02.2011 - 08.2014
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained up-to-date knowledge of product and service changes.


Part-time Preschool Mandarin Teacher

Child Preschool
07.2013 - 02.2014
  • Promoted cross-cultural understanding by introducing elements of Chinese culture into lessons and classroom activities.
  • Collaborated with fellow teachers for curriculum development, sharing best practices and innovative teaching techniques.

Education

Bachelor's Degree - Chinese Language

Huaqiao University
Xiamen, China
06-2010

High School Diploma -

Pangasinan Universal Institute
Dagupan, Province Of Pangasinan, Philippines
03-2006

Skills

  • Business development
  • Small business operations
  • Technical issues analysis
  • Interactive teaching methods
  • Bilingual fluency in Mandarin
  • Entrepreneurial and innovative

Languages

Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Certification

  • Online Food Entrepreneurship Master Class - Center for Culinary Arts, Manila - May 2024
  • Nominated as Circle of Excellence Awardees for the Entrepreneur of the year at Asia CEO Awards 2023 - October 2023
  • Best Reliable Online Language Tutorial Center (National Awards) - Thinkstitute PHL Online Tutorial Services - June 2023
  • TESOL Certificate Course - International Open Academy - November 2021


Timeline

Sole Proprietor

Franc Diner
08.2024 - Current

Sole Proprietor

Aeva's Coffee House
05.2024 - Current

Sole Proprietor

Aeva's Coffee House
02.2021 - Current

Founder

Thinkstitute PHL Online Tutorial Services
01.2021 - Current

Mandarin Tutor

Thinkstitute PHL Online Tutorial Services
01.2021 - Current

Bilingual IT Service Desk Analyst

Wipro BPO (for Absorption)
09.2017 - 09.2018

Bilingual IT Service Desk Analyst

Collabera (Outsource for Wipro)
08.2016 - 09.2017

ASIA CS Mandarin Programs Supervisor

Flamingo Bpo Solutions Inc
08.2014 - 08.2016

Part-time Preschool Mandarin Teacher

Child Preschool
07.2013 - 02.2014

Mandarin Customer Service Representative

De Janiero Global Solutions BPO Inc.
02.2011 - 08.2014

Bachelor's Degree - Chinese Language

Huaqiao University

High School Diploma -

Pangasinan Universal Institute

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MARIA ANGELINE FON