Maria Angelica Lugo
San Pablo
Summary
Dynamic Vendor Risk Governance Manager at Manulife Business Processing Services, adept at leveraging data-driven insights for risk assessment and supplier evaluation. Proven expertise in stakeholder engagement and strategic critical thinking, enhancing compliance and operational efficiency. Recognized for meticulous quality assurance and effective team collaboration, driving impactful business improvements.
Overview
10
10
years of professional experience
Work History
Vendor Risk Governance Manager
Manulife Business Processing Services
06.2019 - 04.2025
- Evaluate all risks and risk mitigation strategies associated with Manulife's Procurement vendors.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Ensured Pre-Screening Questionnaires and Inherent Risk Questionnaires are completed on a timely manner with the key stakeholders.
- Completed pre-contract clause review for identified Medium and High risk vendors.
- Monitored risk incidents and remediation resolution including development and execution of corrective action plans and ensured follow-on reporting and monitoring.
- Participated in completing Risk Exception report for the required vendors.
- Managed Vendors and Third Party Profile in Archer.
- Produced monthly report for KRI, and all other related reports for third party vendors.
- Managed and maintained team's SharePoint environment, ensuring smooth collaboration and document management.
- Managed access provision within the team for all systems being used.
- Managed and maintained team's shared mailbox.
- Served as team's Subject Matter Expert.
Business Process Associate II
Manulife Financial
08.2018 - 06.2019
- Responsible in handling all policies accurately which are ready to be issued by checking all information submitted by client and follow any special instruction given to the policy
- Escalates and coordinates with designated groups for confirmation and for any additional requirements needed.
Business Process Associate I
Manulife Business Processing Services
06.2015 - 08.2018
- Performed data entry operations to update database with customer responses.
- Enhanced customer satisfaction by analyzing feedback and making necessary adjustments to workflows.
- Processed new applications, primarily transferring of client information (Personal, Medical, and Financial) from a paper application to a database.
- Handled checks that were submitted and set up banking information for payment purposes.
- Balance report or reconciling the total amount of deposited check in AWD to the total amount on Mainframe.
- Created necessary requirements and correct attachment of documents for each policy that is being processed.
- Followed AML procedures for compliance monitoring to each policy.
- Send communication to internal clients when discrepancy arises.
Education
Bachelor of Science - Office Administration - Medical Transcription
Polytechnic University of The Philippines
Sta. Mesa, Metro Manila03-2015
Skills
- Problem-solving expertise
- Supplier assessment
- Stakeholder engagement
- Customer needs assessment
- Risk assessment
- Payment processing
- Expertise in stakeholder negotiations
- Negotiation expertise in contracts
- Proficient in task management
- Data-driven thinking
- Effective team collaboration
- Meticulous in quality assurance
- Strategic critical thinking
- SharePoint architecture
- System management
- Efficient document organization
- Efficiency improvement through automation
Languages
English
Advanced (C1)
Timeline
Vendor Risk Governance Manager
Manulife Business Processing Services
06.2019 - 04.2025
Business Process Associate II
Manulife Financial
08.2018 - 06.2019
Business Process Associate I
Manulife Business Processing Services
06.2015 - 08.2018
Bachelor of Science - Office Administration - Medical Transcription
Polytechnic University of The Philippines
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