Maria Angelica Escoto
Data Analyst/ Sales Account Administrator/ Customer Service
Angeles City
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
8
8
years of professional experience
1
1
Language
Work History
Inventory Analyst/ Sales Account Administrator
MNB OSC
03.2022 - 09.2023
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Level 2 Escalation Agent
TaskUs
01.2019 - 03.2022
- Reduced customer complaints by efficiently managing and resolving escalated issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Consultant
Kybotech UK
08.2015 - 09.2017
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- After sales care
- Developed a deep understanding of customer service principles and customer service best practices.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Education
High School Diploma -
Skill Power Institute
Angeles City, Province Of Pampanga, Philippines 04.2001 -
Skills
Problem-solving aptitude
undefinedPhone
0997-250-0080, 0949-585-6062
Educational Attainment
Practical Nursing, 2008-2009, Skill Power Institute, Sto. Rosario, Angeles City, Eastern Porac National High School, 2007, Aguas, Porac, Pampanga, Don Mariano Elementary School, 2002, Cutcut, Angeles City
Timeline
Inventory Analyst/ Sales Account Administrator
MNB OSC
03.2022 - 09.2023
Level 2 Escalation Agent
TaskUs
01.2019 - 03.2022
Consultant
Kybotech UK
08.2015 - 09.2017
High School Diploma -
Skill Power Institute
04.2001 -
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