Maria Angeli Ligeralde
Customer Associate
Marikina City
Summary
Knowledgeable and dedicated individual, passionate about customer service. Solid team player who works well both independently and within its organization to achieve goals. Accurate with quality assurance and detail-oriented in teaching colleagues with knowledge earned.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Associate
Tech Mahindra
Quezon City
11.2019 - Current
- Delivered customer calls with quality assurance and knowledge developement
- Exhibited high energy and professionalism when dealing with clients and customers
- Responded to client calls and emails to answer questions about inquiries, requests
- Doing administrative tasks properly and dealing with clients' needs
- Teaches colleagues with the knowledge gained from tenured agents, offers assistance to colleagues in need of help
Administrative Assistant - DPSO
San Miguel Corporation
Mandaluyong City
11.2017 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Science - Leisure And Tourism Management
Miriam College
Quezon City 06.2013 - 03.2017
Skills
Extending support
Certification
Quality Top Performer of the Year
Accomplishments
- Trainee, Events Administrative Assistant – Treehouse Events, Marikina City (May 13 to May 26, 2019)
- Trainee, Customer Service Representative – Air Asia, Process Synergy Inc., Libis, Quezon City (March 2018)
- Participant, DPO Briefing, GSIS Building, National Privacy Commission, Pasay City (November 2017)
- Citisec-Online Financial Investment, COL Philippines Stock Exchange, Pasig City (2013)
Affiliations
- Junior Marketing Manager at Miriam College Travel Bureau, Quezon City (2016 –2017): Assisted in promoting places local and International in social media, making tour packages approved by the travel partner of Miriam College
- Senior Member of Taekwondo Varsity, Miriam College Quezon City (2014-2017)
Timeline
Quality Top Performer of the Year
10-2022
Customer Service Associate
Tech Mahindra
11.2019 - Current
Administrative Assistant - DPSO
San Miguel Corporation
11.2017 - 02.2018
Bachelor of Science - Leisure And Tourism Management
Miriam College
06.2013 - 03.2017
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