Maria Angela Pagtalunan

• Processed documents and transactions efficiently while ensuring accuracy and timely completion.
• Managed data entry, database updates, and record maintenance to ensure data integrity and accessibility.
• Analysed and verified data for accuracy before inputting into system databases, ensuring reliable information for decision-making.
• Provided daily administrative and email support to maintain smooth department operations.
• Organised and maintained files, records, and correspondence for efficient retrieval and compliance.
• Streamlined administrative procedures and workflows, resulting in increased operational effectiveness.
• Coordinated staff schedules with team members to optimise workforce efficiency.
• Trained new staff on company procedures, operational best practices, and computer software.
• Handled confidential documents and sensitive information with discretion.
• Scanned, classified, and indexed documentation using standard coding procedures.

Managed emails, calendars, meetings, and appointments for senior staff to support efficient scheduling.

• Provided administrative and clerical support, including responding to enquiries and handling ad-hoc office tasks.
• Prepared, proofread, and reviewed documents and correspondence to ensure accuracy and professionalism.
• Ensured accuracy of records through data entry, document processing, and digitisation of critical information.
• Managed expense claims, invoices, and financial transactions, ensuring accurate record-keeping and account reconciliation.
• Communicated clearly with clients, suppliers, and internal staff across multiple channels.
• Processed high volumes of data, independently identifying and resolving discrepancies.
• Maintained confidentiality and followed procedures when handling sensitive information.
• Received, routed, and distributed incoming mail and parcels.
• Conducted research and compiled data to inform strategic planning and enhance decision-making processes.
• Maintained confidentiality and followed procedures when handling sensitive information.

• Maintained client relationships through effective use of CRM systems, fostering trust and satisfaction.
• Analysed customer data to identify trends and insights, informing strategies for improved service delivery.
• Collaborated with team members to streamline customer support processes, contributing to enhanced team effectiveness.
• Enhanced CRM training and provided guidance to ensure data compliance.
• Delivered software training sessions to employees on tracking customer data.
• Managed various tasks simultaneously in a dynamic work environment.
• Evaluated workflows and recorded solutions through MS Office and Google Sheets.

• Managed social media platforms and campaigns to enhance brand presence
• Implementing strategies to increase brand visibility, engagement, and growth
• Created and scheduled engaging content to drive audience interaction
• Analyzed performance metrics to inform strategic decisions
• Monitoring and moderating online interactions
• Processed customer orders and responded to inquiries via phone and email.

• Strong organisational, communication, attention to detail, and analytical skills
• Facilitated communication with clients and suppliers, managed team dynamics, and handled purchase orders to streamline operations
• Scheduled supplier meetings and managed data for new store openings, ensuring timely execution of launch plans
• Meeting coordination, sales performance analysis, and inventory management
• Compiled detailed minutes to clarify meeting outcomes and agendas, enhancing follow-up actions
• Responded to emails to address client inquiries promptly. and phone calls
• Professionalism and confidentiality in handling sensitive information
• Collaborating with stakeholders for effective sales and inventory management

• Delivered customer service by effectively addressing client inquiries and resolving issues to enhance client satisfaction.
• Executed accurate data entry and maintained record-keeping to support efficient office operations.
• Coordinated travel itineraries with clients, suppliers, and team members to ensure seamless travel arrangements.
• Knowledge of travel booking systems and office software for reservations and document management
• Familiarity with travel regulations and requirements
• Problem-solving for travel-related issues
• Multitasking and time management
• Interpersonal and relationship-building skills
• Adapted to changing travel requirements and client needs in a fast-paced environment.
• Facilitated effective communication with clients by leveraging language proficiency.
• Answering emails and phone calls
• Researching destination and accommodation information
• Budgeting and financial management
• Professionalism and confidentiality