Maria Andrea R. Balderama
Virtual Assistant | Administrative Assistant | Data Entry | Email And Sales Chat Support | Licensed Professional Teacher
Legazpi City
Summary
Detail-oriented professional with expertise in customer service and time management. Proven track record of streamlining processes and enhancing communication, contributing to improved operational efficiency.
Organized administrative assistant with a strong background in coordinating logistics and managing correspondence. Demonstrated ability to optimize workflows and foster positive relationships, leading to enhanced team productivity and effective project communication.
Overview
1
1
Language
3
3
Certifications
8
8
years of professional experience
Work History
Administrative Assistant
Department Of Public Works And Highways
Legazpi, Province Of Albay, Philippines (Remote)
06.2023 - 05.2026
- Coordinated schedules and appointments for departmental personnel, optimizing time management and resource allocation.
- Developed and maintained electronic filing systems, ensuring efficient access to documentation and records.
- Assisted in preparing reports and presentations, enhancing communication of project updates to stakeholders.
- Managed incoming correspondence, prioritizing urgent matters to facilitate timely responses and actions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance and archiving outdated records for efficient retrieval.
Sales and Technical Associates
Dream Builders and Tech Dev Corp.
Legazpi, Province Of Albay, Philippines
02.2021 - 05.2023
- Led cross-functional teams to implement technical solutions improving system efficiency.
- Developed training materials and conducted workshops for new technical associates, enhancing onboarding processes.
- Streamlined processes through data analysis, resulting in improved project delivery timelines.
- Managed project schedules and coordinated resources to ensure alignment with strategic goals.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Collaborated with stakeholders to define technical requirements and deliver tailored solutions effectively.
Liaison Officer/Office Administrative Assistant
Elkankosntrak Development Corporation
Legazpi, Province Of Albay, Philippines
08.2018 - 09.2020
- Facilitated communication between stakeholders to ensure project alignment and resolution of issues.
- Developed and maintained relationships with external partners, enhancing collaboration on strategic initiatives.
- Coordinated logistics for meetings and events, ensuring all parties were informed and prepared.
- Monitored project progress, identifying risks and recommending solutions to enhance outcomes.
- Conducted presentations to diverse audiences, effectively conveying project updates and objectives.
- Increased overall productivity by implementing efficient workflow processes that reduced redundancies within the organization.
- Facilitated negotiations between internal departments and external partners to reach mutually beneficial agreements.
Education
Bachelor of Physical Education - Physical Education
Bicol University
Legazpi, Province Of Albay, Philippines 04.2001 -
Skills
Office administration
Administrative support
Customer service
Data management
Data input
File organization
Microsoft Excel
Microsoft Word
Computer skills
Time management
Customer and client relations
Correspondence management
Certification
Customer Service, Virtual Assistant, Drop Shipping, Email Support, Data Entry, etc. Training- 5 days
Timeline
HR Payroll and Other Government Compliances Training - 6 Days
06-2026
Customer Service, Virtual Assistant, Drop Shipping, Email Support, Data Entry, etc. Training- 5 days
05-2026
Licensed Professional Teacher
03-2024
Administrative Assistant
Department Of Public Works And Highways
06.2023 - 05.2026
Sales and Technical Associates
Dream Builders and Tech Dev Corp.
02.2021 - 05.2023
Liaison Officer/Office Administrative Assistant
Elkankosntrak Development Corporation
08.2018 - 09.2020
Bachelor of Physical Education - Physical Education
Bicol University
04.2001 -