Maria Aliza Estrabon
Associate Project Manager
Balanga,Bataan
Summary
Experienced and versatile IT professional with a strong background in different areas in Information Technology including Network and Systems Administration, System Support and Monitoring, Service Management (Incident, Request, Problem, Knowledge, IT Asset, Business Analysis, Project Management), and People Leadership. Proactive in keeping up with the latest industry trends and technologies, constantly seeking opportunities to enhance technical knowledge and skills.
Overview
17
17
years of professional experience
7
7
Certifications
Work History
Associate Project Manager
Vestas
Pasay City
12.2022 - Current
- Assists in the planning, coordination, and execution of various projects within the organization. Supports Project Management team in ensuring projects are completed on time, within budget, and in accordance with established quality standards. Works closely with project managers, team members, and stakeholders to facilitate effective project delivery. Manages small to medium projects independently from initiation until closing.
Incident, Request and Problem Manager
Vestas
Pasay City
03.2022 - 11.2023
- Responsible for overseeing the timely and effective resolution of IT incidents. Coordinates incident response efforts, communicating with stakeholders, and implementing measures to prevent future incidents. Works closely with IT teams, service providers, and business users to minimize the impact of incidents on operations and ensure service restoration.
- Responsible for managing and overseeing the request fulfillment process. Ensures that requests are processed efficiently, within defined service levels, and meet the needs of the requesters. Implements request fulfillment automations.
Service Desk Team Lead
Vestas
Pasay City
11.2021 - 02.2023
- Responsible for overseeing the operations of the service desk and leading a team of service desk analysts or technicians. Manages day-to-day activities, ensuring service excellence, and providing technical guidance and support. Ensures efficient and effective delivery of IT support services to end-users.
SME - Data Warehouse Support and Monitoring (ETL)
Vestas
Pasay City
06.2016 - 10.2021
- Provides specialized guidance, support, and insights to assist in decision-making, problem-solving, and project implementation. Serves as a key resource and advisor.
System Operator
Vestas
Pasay City
07.2013 - 05.2016
- Responsible for ensuring the smooth operation and functionality of computer systems, networks, and infrastructure of Wind Power Plants. The role involves monitoring, troubleshooting, and maintaining the systems to maximize uptime and minimize disruptions. Works closely with IT teams, SCADA engineers and end-users to provide technical support and ensure the efficient performance of the organization's technology systems.
Systems Analyst
PHINMA Inc
Makati City
10.2007 - 06.2013
- Responsible for analyzing, designing, and implementing information systems to meet the business needs of the organization. Gathers and documents requirements, conduct system evaluations, and provide technical expertise to support system development and enhancement projects. Collaborates with stakeholders, IT teams, and end-users to ensure efficient and effective utilization of information systems.
Network and System Administrator
Hitachi Terminal Mechatronics
Olongapo City
06.2006 - 06.2007
- Responsible for managing and maintaining the organization's computer networks, systems, and infrastructure. The role involves implementing, configuring, and monitoring network devices, servers, and software to ensure optimal performance, security, and reliability. Troubleshoots issues, performs system upgrades, and provides technical support to end-users.
Education
Bachelor of Science - Computer Science
University of The East
Manila, Philippines 06.2003 - 04.2006
Skills
Planning and Coordination
undefinedAccomplishments
Incident Manager:
- Within the first 3 months, managed to decrease the number of Ageing tickets and tickets with high reassignment count by improving the collaboration with different support groups through Joint troubleshooting meetings and enhancing support workflow documents. This resulted to an increase in User Satisfaction.
- Created ServiceNow Dashboards and Reports used by ticket fulfillers to help manage Incidents and Requests according to SLA.
Request Manager:
- Helped in the Improvement of Request fulfillment through automation of workflow and approvals. This resulted to an improved user experience.
SME:
- Successful implementation of efficiency initiatives in 2020 that resulted to roughly 10,000 man-hours savings.
- Automation of a critical process that checks turbines globally for data integrity. Reduced processing time from 5hrs/day to 1.5hrs/day
Systems Analyst:
- Successful implementation of Human Resource Management System. Handled Planning, Requirements gathering, Design, Documentation, Testing, Deployment, User Training and Support.
Certification
ITIL® 4 Foundation
Trainings Attended
- Agile Foundations
- Project Management Essentials
- ITIL® 4 Foundation
- Lean Manufacturing workshop
- ITIL Operational Support and Analysis (OSA)
- ITIL Continual Service Improvement (CSI)
- Querying Microsoft SQL Server (20461C)
- ITIL 2011 Foundation Course
- Effective Business Writing
- VMware vSphere: Install, Configure, Manage
- User Centricity Training
- Windows Server 2008 Administration
- Better Business Writing
- Strategies for High Impact Presentation
- Lotus Domino 8.5 System Administration Fundamentals
- Business Process Improvement Toolbox
- Documentation in Enterprise Computing
- Accounting for Non-Accountants 1
- Microsoft Excel 2007
- Implementing and Managing a Microsoft Exchange Server 2003
- Installing, Configuring & Administering MS Windows XP Professional
- Implementing, Managing & Maintaining a MS Windows Server 2003 Network Infrastructure: Network Services
- Implementing a MS Windows Server 2003 Network Infrastructure: Network Hosts
- Managing & Maintaining a MS Windows Server 2003
Timeline
Associate Project Manager
Vestas
12.2022 - Current
Incident, Request and Problem Manager
Vestas
03.2022 - 11.2023
Service Desk Team Lead
Vestas
11.2021 - 02.2023
ITIL® 4 Foundation
08-2021
ITIL® Intermediate Certificate in IT Operational Support and Analysis
03-2017
ITIL® Intermediate Certificate in IT Continual Service Improvement
12-2016
SME - Data Warehouse Support and Monitoring (ETL)
Vestas
06.2016 - 10.2021
Microsoft Certified Solutions Associate: Windows Server 2012
07-2015
Microsoft Certified Professional
06-2015
ITIL Foundation certificate in IT Service Management
05-2015
VMware Certified Professional – Data Center Virtualization (VCP550)
09-2014
System Operator
Vestas
07.2013 - 05.2016
Systems Analyst
PHINMA Inc
10.2007 - 06.2013
Network and System Administrator
Hitachi Terminal Mechatronics
06.2006 - 06.2007
Bachelor of Science - Computer Science
University of The East
06.2003 - 04.2006
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