Maria Alita Gervacio
Call Center Agent
Caloocan City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Concentrix
Mandaluyong City
02.2022 - Current
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer chats promptly to avoid on-hold wait times.
Office Staff Assistant
Hi-Purpose Marketing Inc.
Quezon City
12.2016 - 01.2017
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
Customer Service Representative
Bright's People Perfect Solution
Mandaluyong City
05.2015 - 08.2015
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
Education
Bachelor of Science - Business Administration And Management
University of Caloocan City
Caloocan City, Philippines 06.2011 - 04.2015
Skills
Shipping procedures understanding
undefinedOnline Business
Selling Random staff
Selling Foods
Doing captcha works
Timeline
Customer Service Representative
Concentrix
02.2022 - Current
Office Staff Assistant
Hi-Purpose Marketing Inc.
12.2016 - 01.2017
Customer Service Representative
Bright's People Perfect Solution
05.2015 - 08.2015
Bachelor of Science - Business Administration And Management
University of Caloocan City
06.2011 - 04.2015
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix