Maria Agnes Valenzuela
Offshore Manager
BF Homes, Paranaque City
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Offshore Manager
Satellite Office Solutions | Mortgage Choice
01.2021 - 06.2024
- Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Training and Development Supervisor
Satellite Office Solutions | Mortgage Choice
01.2020 - 12.2020
- Collaborated with department managers to identify specific training needs, ensuring relevant courses were offered.
- Optimized training effectiveness by conducting regular evaluations and adjusting content as needed.
- Contributed to talent acquisition efforts by participating in interviews and providing input on candidate qualifications.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Assisted in development of employee assessments to measure training value
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Conducted training courses and prepared videos for long-term use.
- Implemented new learning strategies depending upon employees' skill levels.
Training Lead, Asset Management
Altisource Business Solutions
08.2014 - 11.2019
- Collaborated with department managers to identify specific training needs, ensuring relevant courses were offered.
- Optimized training effectiveness by conducting regular evaluations and adjusting content as needed.
- Contributed to talent acquisition efforts by participating in interviews and providing input on candidate qualifications.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Assisted in development of employee assessments to measure training value
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Conducted training courses and prepared videos for long-term use.
- Implemented new learning strategies depending upon employees' skill levels.
Education
Bachelor of Arts - Communication Arts
De La Salle University
Manila, Metro Manila, Philippines 04.2001 -
Skills
- Performance Management
- Operations Management
- Project Management
- Process Improvement
- Hiring and Training
- Effective Communication
References
Kerri Fuller
REA Group | Mortgage Choice
Senior Manager, Transformation
+61439855681
kerri.fuller@rea-group.com
Bernadette Tomaino
REA Group | Mortgage Choice
Operations Lead (AU)
+61428443176
bernadette.tomaino@rea-group.com
Samuel Uno
Mortgage Choice
Franchise Owner (AU)
+61402841905
samuel.uno@mortgagechoice.com.au
Timeline
Offshore Manager
Satellite Office Solutions | Mortgage Choice
01.2021 - 06.2024
Training and Development Supervisor
Satellite Office Solutions | Mortgage Choice
01.2020 - 12.2020
Training Lead, Asset Management
Altisource Business Solutions
08.2014 - 11.2019
Bachelor of Arts - Communication Arts
De La Salle University
04.2001 -
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